The hotel staff is possibly the most outstanding from a service standpoint I have enjoyed in at least a decade. The property itself is in need of some upgrades/improvements, and renovation had begun the week before I left. I will absolutely return to see the changes - I had the privilege of seeing a small area with the new carpeting and wallpaper, and I can assure that it is going to be beautiful.
As beautiful as the hotel will be (and it is perfectly acceptable in it's current condition), the service is what will bring you back. And the word "service" doesn't do the hotel justice - it's all about attitude. From the minute you meet the bell staff to your first encounter with the front desk (my personal favorite department at this hotel), you will be treated as though you are the only person staying there, and that you have just become the newest member of their family.
I have had the extremely good fortune to have been given the opportunity to travel around the world, and the Hilton should package this entire hotel full of employees and send them around the world to other hotels just to train others in why we call this a "Hospitality" Industry.
- Official Description (provided by the hotel):
- Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more less
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- Also Known As:
- Hilton Galveston Island Hotel Galveston
- Galveston Hilton