Let me say up front, I'm staying for free, using my Hilton Honors points at the rate of 40,000 per night. All I could get for this rate was a room with 2 regular beds. Being a Hilton Honors diamond member, I hoped to upgrade to at least a King room. I was allowed to check in early, but the only room available was on the first floor near the rear entrance. I was OK with that, until the entrance was blocked off due to carpet replacement.
The weather is bad, heavy rains forecast for tonight, not the fault of the hotel. I believe there are lots of rooms empty. It would have been good business for the hotel to upgrade my wife and I to at least a king room. I requested an upgrade a couple of times, but the desk staff wasn't willing to help.
What do I want to rectify my disappointment? Nothing for myself. I just want the hotel to treat their guests special. I am disappointed with my treatment today. I may feel completely different tomorrow, if I do, I will do an update on this review.
- Official Description (provided by the hotel):
- Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Galveston Island Hotel Galveston
- Galveston Hilton