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“Hilton Galveston Resort” 3 of 5 stars
Review of Hilton Galveston Island Resort

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Hilton Galveston Island Resort
3.5 of 5 Resort   |   5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551   |  
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Pleasure Pier Pkg
Ranked #13 of 49 hotels in Galveston
Washington, DC
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
29 helpful votes 29 helpful votes
“Hilton Galveston Resort”
3 of 5 stars Reviewed September 2, 2013

Nice Hotel but stuff in need of repair or updating/upgrading. Hotel could use a refresh. Very pretty lobby has a tropical feel. The rooms in tower on water side have a great view of the Gulf. Connected to Landry's restaraunt which was very good. Experienced some problems with room such as AC unit that had to be replaced and eas a bit noisey. Plug in on lamp did not work. I stayed at this hotel two years previous to this stay and all was excellent. Over-all I would stay at this hotel again but I feel it needs a "Refresh".

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, September 3, 2013
Your review is appreciated very much on Trip Advisor. I will make sure to foward your comments to our staff. Please come back and see us soon.
Have a wonderful day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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682 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Little Elm, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2013

Best sunrise I've ever seen! What a wonderful weekend stay. The staff provided excellent service and was always willing to assist our every need. The accommodations are quite nice. We loved the ocean view and spending time at the pool. Amanda and Barry at the swim up bar made us feel special. And Jeff-wonderful entertainment. Keep on dancing young man, you are so fun! Would highly recommend this location! And to the manager who spent time talking with us, thank you for taking the time to chat.

Room Tip: If you are looking for a gorgeous sunrise, ask for a room with an ocean view and a balcony.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, September 3, 2013
Greetings and Thank you! Your review is appreciated very much on Trip Advisor. I will make sure to foward your comments to our staff. Please come back and see us soon.
Have a wonderful day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bossier City, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2013

We stayed here the day before we went on a cruise. Awesome Staff! Unfortunately, I did not write down the names of some of the ones that really stood out. We che ked in on 8-25, the Front desk was friendly and helpful. We went to the bar to watch the Saints game on TV, since it was Pouring down rain we could not get out to check out any sights. But the bartender was the Best!! She was super friendly and very attentive. Every staff member that we encountered was friendly and greeted us with a smile. There were several that remembered us the next morning and wished us a safe and fun cruise.
The only negative, was that the room was Very Humid! Not sure if it was the A/C or the fact that it was pouring down rain.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, September 3, 2013
Greetings and Thank you! Your review is appreciated very much on Trip Advisor. I will make sure to foward your comments to our staff. Please come back and see us soon.
Have a wonderful day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2013 via mobile

If looking for Great service when going get bite to eat in the hotel restaurant ask for Kelly B she is excellent could not ask for a better waitress!! One other Great thing is the Pool with beautiful view of the gulf...

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, September 3, 2013
Greetings and Thank you! Your review is appreciated very much on Trip Advisor. I will make sure to foward your comments to our staff. Please come back and see us soon.
Have a wonderful day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagle Point, OR
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2013

We stayed here for 3 days before a cruise. We booked a balcony room, but it was too cold to use the balcony..........plus, those rooms, while angled towards the water, actually face the pool and parking lots. With the help of Angie Wells, head of housekeeping, we were able to change rooms to the tower (no balcony, but direct water view). She was so sweet in helping with the change for my husband and I, as well as my parents. Not only Angie, but every staff member we encountered went out of their way to provide great service and a big smile. We travel extensively and have never had better service! Rooms were large and bright, hotel is walking distance to a few restaurants and large grocery store. Would highly recommend.

Room Tip: Don't bother with the balcony rooms. The tower rooms are larger, with a better view.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, August 29, 2013
Thank you for the kind posting on Trip Advisor. We know it is so important to make our guest experience a positive one. I hope to see you soon and have a wonerful day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KATY, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2013

GREAT PLACE TO STAY STAFF WAS FRIENDLY AND HELPFUL WILL BE BACK SOON, the location was great, pool was fun, drinks were awesome as well of our view of the beach. We enjoyed our plush robes, soft bed and fluffy pillows. Wished we could have stayed a bit longer.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, August 28, 2013
Greetings and Thank you! Your review is appreciated very much on Trip Advisor. I will make sure to foward your comments to our staff. Please come back and see us soon.
Have a wonderful day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed August 27, 2013

Our awesome experience began with them not only allowing, but expeditiously checking us in early. Every encounter with the entire staff was pleasant. Our room was not only ready, but incredibly clean and fresh smelling. We missed out on the restaurant as we chose to dine only at local favorites for our entire stay. Everything about this hotel is first class.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, August 28, 2013
Greetings and Thank you! Your review is appreciated very much on Trip Advisor. I will make sure to foward your comments to our staff. Please come back and see us soon.
Have a wonderful day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Galveston Island Resort

Also Known As:
Hilton Galveston Island Hotel Galveston
Hilton Galveston Island Hotel
Hilton Hotel Galveston
Hilton Galveston
Galveston Hilton
Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Galveston
#5 Business Hotel in Galveston
#6 On the Beach Hotel in Galveston
#16 Family Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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