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“There were some rock star employees” 4 of 5 stars
Review of Hilton Galveston Island Resort

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Hilton Galveston Island Resort
3.5 of 5 Resort   |   5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551   |  
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Ranked #16 of 49 hotels in Galveston
Senior Contributor
49 reviews 49 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“There were some rock star employees”
4 of 5 stars Reviewed August 26, 2013 via mobile

Frank the bellman, your fabulous!!! Elizabeth, in the bar! Greastet person Ive ever met in a hotel!!!:) Amanda, you made check in as wonderful as Kristina S. did last time! Mike P. manager, your a fine man and manager. Really loved the food! Good chef!!

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, August 27, 2013
Thank you so much for your kind remarks to Trip Advisor. I will be sure to pass on your review to staff. Again I appreciate your feedback and hope to see you soon.
Have a nice day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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818 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
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English first
Iowa, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 25, 2013

Everyone......every single one...without exception from the outside greeter, the front counter girls...especially Tristin Thompson, the bar tender, the cleaning ladies, ......everyone we encountered went out of their way for us. It was actually an unbelievable experience.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, August 28, 2013
Greetings and Thank you! Your review is appreciated very much on Trip Advisor. I will make sure to foward your comments to our staff. Please come back and see us soon.
Have a wonderful day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Tx
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 24, 2013

Had a great experience there this week on business. We have stayed here many times and this was by far the best experience. The staff is what really makes this hotel. Everybody is very friendly, people oriented and helpful. I believe her name is "Kendra" in housekeeping was fabulous and even helped get the elevator for me while I was hauling everything in. The bar staff at the swim up bar was great as well. Overall great stay and we definitely return, in fact we now going to host conference there in February.

Room Tip: Rooms with the best view face the water, but not all have balconies. Request a balcony if you wish t...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, August 26, 2013
Thank you for the kind posting on Trip Advisor. We know it is so important to make our guest experience a positive one. I hope to see you soon and have a wonerful day!
Mike Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
arlington, United States
1 review
2 of 5 stars Reviewed August 24, 2013

terreble experience i thought a nice hotel have nice clean compfortable rooms but this was anything but. the staff at the front desk were nice & helpfull, went to the room ,opend the door it was smelly ,i thought it was because of the ocean but then the furnishing was old and dengy, the bathroom had grass and sand in the tuband the bed was uncomfortable.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, August 26, 2013
I appreciate the feedback. I will be certain to share your comments with staff to improve our operation.
Have a great day.
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 22, 2013

We made last minute reservations at this hotel and overall, were happy with the decision. Mostly due to the location and the staff. The hotel is by no means a "resort", but an acceptable hotel nonetheless for a couple of days at the beach. It is priced like a resort but that's likely due to its location rather than its amenities. The hotel next door (San Luis) is the definition of a resort. This hotel is suitable for kids, had very nice beds and linens, was very quiet at night, had pretty cheap room service and very friendly staff. They all said good morning, good evening, etc., when passing in stairways and elevators. Very nice. They also had music and dancing by the pool one afternoon which the kids enjoyed. The "dancing" staff members were engaging and interacted well with the kids.

We paid extra for the room with a balcony - there was a nice view (parking lot, beach and pool) but like others have said, the air conditioner just blows hot air onto the balcony so you cannot realistically sit outside in the summer. But, we were able to put our wet towels and suits outside and they dried very quick. You can haul all your gear down to the beach, rent umbrellas and chairs and still be in walking distance to Subway or the hotel for lunch. Location is really awesome. The Rainforest Cafe, Landry's and other restaurants are all in walking distance as well as shops to purchase or rent beach gear.

The hotel offers shuttle service to the pier which we took advantage of. Just keep in mind that the shuttle does not pick up at the Hilton - it picks up at the San Luis. Not a far walk, but not at the Hilton either. So, just be prepared for a short walk.

The room we had didn't have a refrigerator which was a surprise. That's become a normal expectation at most hotels now. Not a big deal, but bring your ice chests if you want to keep some cold drinks in the room.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, August 24, 2013
Thank you so much for your review to Trip Advisor. Please come back and see us again!
Have a nice day.
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flower Mound, Texas
1 review
5 of 5 stars Reviewed August 22, 2013

Kelly was wonderful and enjoyed serving us. She was very personable and was very on top of things. She was terrific in refilling our coffee upon request, taking our order, keeping conversation sweet and funny. She seems quite comfortable with people.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, August 24, 2013
Thank you so much. I appreciate the kind words on your review to Trip Advisor. I will pass along your feedback to our associates. Please come back and see us again!
Have a nice day.
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frisco, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2013

This hotel has the best location on the seawall. Close to allot of resturants and attractions. Easy walk across the street to the beach. The hotel is clean and updated. If you plan to go on a weekend plan MONTHS ahead as it fills up quickly. The price is a little more than I would like, but hey....you get what you pay for and this place is really nice ! Only concern is parking. Since it's so close to the beach, people park in the lot and walk across the street.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, August 24, 2013
Thank you so much. I appreciate the kind words on your review to Trip Advisor. Please come back and see us again!
Have a nice day.
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Galveston
#5 Business Hotel in Galveston
#7 On the Beach Hotel in Galveston
#13 Romantic Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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