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“Staying COOL in Texas” 4 of 5 stars
Review of Hilton Galveston Island Resort

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Hilton Galveston Island Resort
3.5 of 5 Resort   |   5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551   |  
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Island Escape
Ranked #14 of 49 Hotels in Galveston
Port Arthur, Texas
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Staying COOL in Texas”
4 of 5 stars Reviewed June 14, 2013

Our recent stay at the Hilton was pricey, even with the technology conference discount. The Hilton is well staffed and well maintained. We found a DIRTY washcloth thrown over the shower curtain. My husband was looking out of the window, turned around and a circular wire imbedded in the carpet stuck in his toe. I reported both occurrences, and the front desk seemed unconcerned. "I don't know how that could have happened". We were never contacted by anyone regarding these occurrences.

Room Tip: Our air conditioner was COLD in the TOWER.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, June 21, 2013
I appreciate your review of our property. I will share your comments with our staff. Your feedback is important to future guests and where they choose to stay.
Please have a wonderful day!
Mike Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,200 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
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English first
United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 13, 2013

Stayed here and attended a conference down the street. The hotel was in the process of painting and/or renovation both inside and outside making our stay a little less than perfect. However; the hotel staff were extremely nice and seemed to genuinely care their guests. The cleaning staff worked quickly and were very pleasant. Although our room had a nice view; it didn't have a balcony like most of the other rooms and was lacking a small fridge and microwave. Overall; our stay was pleasant and comfortable.

Room Tip: The rooms in the north tower don't have balcony's.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, June 25, 2013
We appreciate your kind review of our hotel. Your opinion will influence future guests to our area and we recognize this. Have a great day and come back and see us!
Mike Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson City, MO
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 11, 2013

First of all, Galveston, TX was one of the friendliest towns we have visited. We were there partially on business, but to enjoy ourselves as well. The Hilton Galveston Island Resort staff was probably the most outgoing and helpful we've seen in a long time, and made us feel welcome and cared for. The staff was busy day and night cleaning, painting - you name it, but not in the way and extremely polite. We stayed four days, and had breakfast every morning. Our server - Kelli - greeted us by name every morning and provided outstanding service. Bottom line - from the staff at the front desk to the bartenders in the pool's swim-up bar, we were truly treated as guests and with an attitude that shouted: You are welcome here!
One negative - the Business Room leaves a bit to be desired. The printer was down and I could not scan documents to a jump drive.

Room Tip: Rooms in the tower are very convenient to parking. Especially if you get a room in the tower, don...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, June 12, 2013
Thank you for your very positive response to Trip Advisor. You know that your review influences future guest to Galveston and where they choose to stay. Please consider us for your future stays to the area.
Mike Pistone
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Level Contributor
49 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 10, 2013 via mobile

Just left after 3 nights of the best service comfort views food and pool! I was spoiled to the point of laughing!! Amazing staff and I especially want say thanks to Kristina S. For making it great! She was our check-in person and had a smile and kind words for us everyday!!!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, June 11, 2013
Thank you for your positive comments to Trip Advisor. Your review will definately influence future guest on their decision to stay with us.
Have a great day!
Mike Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2013

It's a good place to have your anniversary, or any romantic stay. I highly recommend this hotel for its abundant quality and service. If you choose any other hotel in Galveston you are a fool because other hotels are much more expensive. This hotel is not only affordable but you get more than what you pay for.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, June 10, 2013
I appreciate your review, Your comments are very valuable to our staff and our future guests. Please come back again. Have a great day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 9, 2013

I love the special touches in the rooms. Magnified make up mirrors, loofa sponges, great shampoo and products. Bed is soooo comfortable. Housekeeping wasn't interested in straightening our room at a later time for us. A little attitude issue there. At the pool you have to drink the hotels overpriced beverages, can't bring your own drinks in. plus the pool closes pretty early.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, June 10, 2013
I appreciate your review, Your comments are very valuable to our staff and our future guests. Please come back again. Have a great day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed June 8, 2013

Very nice hotel and close to beach and dining. Located adjacent to the convention center is a plus for convention travelers. Be aware hotel does not allow coolers inside. Also upgrade to room with better bedding worth the cost.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, June 10, 2013
I appreciate your review, Your comments are very valuable to our staff and our future guests. Please come back again. Have a great day!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Galveston
#4 Top resorts Hotel in Galveston
#8 On the Beach Hotel in Galveston
#11 Romantic Hotel in Galveston
#13 Family Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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