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“5 star staff” 5 of 5 stars
Review of Hilton Galveston Island Resort

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Hilton Galveston Island Resort
3.5 of 5 Resort   |   5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551   |  
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Ranked #13 of 49 hotels in Galveston
Lantana, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“5 star staff”
5 of 5 stars Reviewed February 17, 2013

Spent three nights at this hilton before going on a cruise. From the moment of our arrival being greeted and having our bags taken to our room by a delightful young man who seemed to really enjoy being of help to weary travelers, to the gracious women at the desk checking us in , our stay here was a wonderful experience. the room was very clean, the beds comfortable. we had a great view of the ocean and the parking accessabitlty was great. the hotel is very pretty the food in the dinning room was less than great i must say but the wait staff was very friendly. the hotel is very convienient to restaurants and sight seeing. the free shuttle to and from the cruise ship and the free parking while gone are especially appreciated and reason enough to stay there. my husbband and i were both just overwhelmed by the friendliest staff we have ever encountered in any hotel and we are very seasoned world travelers. everyone from the little old man that picks up the linens with his cart that always had a sweet greeting for us to the front office manager cindy cheatham(i ask for her name), and each and every one of the people at the desk could not have been nicer or more helpful. we will definately make a return visit to this hotel.

Room Tip: we were in 936 and the view was awesome. it is quite a distance from the elevators if you should wan...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, February 18, 2013
Thank you somuch for your review of our Hilton. I appreciate your comments and will share them with the staff. Please consider us for future stay to this area.
Mike Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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681 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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English first
Surrey B.C.
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 13, 2013

Good hotel with great amenities. Large pool, lots of patio space as well as a sauna and hot tub. Good sized exercise room. Rooms are spacious and clean. Breakfast buffet is reasonably priced and you have a choice of either a continental or full buffet The hotel itself is within walking disance to a number of good cafes. Unfortunately when we were here for Mardi Gras the weather was not spectacular, but this would be a great location in the warmer months. My wife and the other couple we travel with were most impressed with the quality of service. We encountered a problem and brought it to the attention of James, the manager, and Kirsten who works at the desk and they handled it in a very professional manner; showing that "The Hilton" truely values their customers and will go the "extra mile" to ensure satisfaction

Room Tip: The best rooms are those facing the pool as they have larger balconies. Because these rooms face th...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, February 14, 2013
Thank you for your comments . I will share your review with our staff. I appreciate everything and please consider us again.
MIke Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2013

We stayed during Mardi Gras. Great location! Beds were so comfortable. Beautiful hotel & pool. Balcony was a little small but was really nice. Plenty of parking. Walking distance to Landry's, Rainforest Cafe & I-Hop.

Room Tip: If you are getting a balcony room ask for a room above 2nd floor. We arrived late and that was all t...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, February 14, 2013
Thank you for your comments . I will share your review with our staff. I appreciate everything and please consider us again.
MIke Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2013

This Hilton has an Amazing Staff, Clean hotel, and free parking and transportation during cruise. Will definitley be going back again. The washing machine and pool were both down while we were there but the staff got right on them both to fix them as soon as we alerted them and they accomodated us. I could not have been happier with my stay there.

Room Tip: The Kids Camp suite is amazing!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, February 16, 2013
Thank you for stay with us and posting a positive review with Trip Advisor. Please consider us when in the area for future stays.
Mike Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandeville, LA
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 10, 2013

Good hotel, friendly staff, breakfast and dinner was good. The room smelled damp/old, maybe a ex-smoking room. The hotel is right at the waterfront and easy accessible, most rooms has ocenview. The fitness room was good with basic equipment.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, February 14, 2013
Thank you for your comments . I will share your review with our staff. I appreciate bringing your concerns and please consider us again.
MIke Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Easley, South Carolina
1 review
4 of 5 stars Reviewed February 10, 2013

We stayed 2 nights in Feb 2013, just prior to the Mardi Gras weekend. The staff was helpful, courteous and responsive. The restaurant had a good fish dinner the night that we arrived. The breakfast buffet was very limited, just scrambled eggs, sausage, bacon, very few fruits.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, February 14, 2013
Thank you for your comments . I will share your review with our staff. I appreciate everything and please consider us again.
MIke Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 5, 2013

Pretty rooms with an ocean view. Pool bar and Kids Camp, love it. Great service. Convenient location near kid friendly restaurants all walking distance. It is not cheap but normal for Galveston. Rooms have tile entry so those sensitive to noise should know it is not quiet. Would definitely go back.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, February 14, 2013
Thank you for your comments . I will share your review with our staff. I appreciate everything and please consider us again.
MIke Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Galveston Island Resort

Also Known As:
Hilton Galveston Island Hotel Galveston
Hilton Galveston Island Hotel
Hilton Hotel Galveston
Hilton Galveston
Galveston Hilton
Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Galveston
#5 Business Hotel in Galveston
#6 On the Beach Hotel in Galveston
#16 Family Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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