Our room was one with a balcony and the view was an excellent one of the beach overlooking the pool. It was a nice and roomy for a standard room and pretty clean and in decent condition. I would give it 4 stars if not for the smell. The water that fills the toilet smelled like sewer water and gave the entire room a bad smell. I could tell it wasn't just our room because the smell permeated the hallways. You tend to get used to it, but it was awful when we first got there and very offputting. Thankfully, the shower and sink water did not smell like that or we would have gone elsewhere.
We ran into trouble first thing with a mess on the balcony but when we called the front desk to let them know, they immediately moved us to another room just down the hall. Anything we asked for, we got very quickly - extra towel, coffee packets, paper cups - so customer service was great.
I wish the beds were queens instead of doubles, but the beds were comfortable enough and we like that there were lots of pillows.
Since we were there when it was very cold, it was so nice that the shower got good and hot and the water pressure was perfect. The shower head could be updated though, I notice that some holes were clogged.
This hotel is in a very convenient location, quite central to the entire island. Looking for a delicious place to eat? Try Olympia Grill, just up the street (4908 Seawall Blvd.). Wow! The best food and service.
Overall a good stay but something needs to be done about the smell. I can't believe no one else complains about it.
- Official Description (provided by the hotel):
- Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more less
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- Also Known As:
- Hilton Galveston Island Hotel Galveston
- Galveston Hilton