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Hilton Galveston Island Resort: Traveler Reviews

3.5 of 5
5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551
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Hilton Galveston Island Resort
Ranked #13 of 47 hotels in Galveston
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410 reviews from our community

Traveler rating
    103
    151
    87
    37
    32
See reviews for
Families
125
 
Couples
121
 
Solo
17
 
Business
52
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Magnolia, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Beautiful view!”
5 of 5 stars Reviewed December 20, 2012

We had a room on the 7th floor looking out to the ocean as well as the pool. It is December but the kids still went swimming in the pool. And my husband and kids went in the jacuzzi as well. They really enjoyed it. The restaurant in the hotel was expensive as always but had decent food and the service was great AND friendly. The rooms...well...the beds were entirely too small. They really were double beds. I think all hotel rooms need to have queens vs doubles but that is my opinion. They do not have rollaways but they did provide us with an air mattress for my 3rd child. When we needed more towels they were very prompt in their response. The biggest complaint came from husband. When he made the reservation he specifically asked if they had a shuttle service to take us to the Festival of Lights. They acknowledged that they did in fact have a shuttle that would take us anywhere on the island. Upon arrival however, we were informed that the only shuttle service they provide is to the cruise ship terminal. My husband was not happy. But other than the beds and the shuttle, it was very nice.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask texasRN2011 about Hilton Galveston Island Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review
December 22, 2012
I appreciate you taking the time to post review of our hotel. We appreciate your comments and will share them with staff. You have a GREAT HOLIDAYS and back soon!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broken Arrow, Oklahoma
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Bad experience; poor customer service”
2 of 5 stars Reviewed December 14, 2012

First, there was mold all over the walls and the ceiling, and mildew in the showers. Bad first impression. Second, when we checked out we packed all of our bags and and placed them on the bed. We leave the room for about ten minutes and when we return, there was a house keeper in the room. She was near the corner of the bed next to my wife's opened purse. She yelled, "House keeping, house keeping!" She then tells us she is there just to check the air conditioner. She looks at the a/c and hurries out past us, saying, "I am a supervisor, housekeeping supervisor." And flashes her badge quickly as she left. Her demeanor was very suspicious. I saw that my wife's purse was open. We checked and one of her credit cards was missing. We turned over the room, just in case we misplaced it. We called the front desk and they sent the M.O.D. She spoke with the house keeping supervisor, who denied anything. She also said that they would conduct their own investigation and that I should contact them to find out the outcome when we returned from our cruise. When we returned, no one knew anything about the situation. We were the "crazy" guests making things up. The next day we get a call, at my request, from the day M.O.D. Who only tells me that they don't know anything about the situation and that my card had not been turned in. And as far as their own "investigation" they don't divulge any of that information with guests. My recomendation is to find another place to stay, where there is not mold all over the walls, and where you are treated with respect.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by Brad M for Galveston
Ask Brad M about Hilton Galveston Island Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review
December 16, 2012
I appreciate your comments. I will address your review with staff. Thank you for staying and hope that your stays are a better experiences in the future. Happy Holidys.
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“Pleasantly surpised”
4 of 5 stars Reviewed December 11, 2012

We were only in town one night for a special occassion and really wanted to stay at the Tremont, but it was all booked. We were able to reserve a room here for a very reasonable price. At check-in, I realized we were going to be on the first floor and I anticipated it being very loud. There were lots of large groups milling around the lobby. Luckily, I was wrong. The room was very quiet despite also facing the busy parking lot. The room was clean and the toiletries were excellent. I would definitely stay here again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Jackie N about Hilton Galveston Island Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review
December 13, 2012
I appreciate your comments you posted to Trip Advisor. I will certainly share your posting with our staff. I hope to see you when visiting Galveston in the future.
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blue Springs, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Felt comfortable and safe”
4 of 5 stars Reviewed December 10, 2012

We stayed here one night before leaving for a cruise. We came early so they kept our baggage for us while we walked on the beach and got to swim in the pool. It was very nice and quiet. The rooms were clean and spacious. I felt safe parking our car in their lot and the hotel staff were very nice and sweet. You can't go wrong with this hotel.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Rachel709_12 about Hilton Galveston Island Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review
December 13, 2012
Thank you for taking the time to post your reviews of your stay here at the Hilton Galveston.
Please consider us for your future stays to the area. Happy Holidays!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
“Very pleased!”
4 of 5 stars Reviewed December 4, 2012

We had hoped to rent a room at the San Luis or the Tremont House, but they were booked. We were extremely pleased with the clean room, comfortable surroundings and the attentive and friendly staff. Comfortable beds!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mamacita1988 about Hilton Galveston Island Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review
December 5, 2012
I want to thank you for your overview of your latest stay at our property. I appreciate your comments and will share them with staff.
In closing I want to wis you a Happy Holidays!
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Hilton Galveston Island Resort
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The Tremont House, A Wyndham Grand Hotel
Great value on a similar hotel
Galveston, Galveston Island
4.5 of 5 stars 515 Reviews
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Additional Information about Hilton Galveston Island Resort

Also Known As:
Hilton Galveston Island Hotel Galveston
Hilton Galveston Island Hotel
Hilton Hotel Galveston
Hilton Galveston
Galveston Hilton
Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotels in Galveston
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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