We stayed here the night before our cruise. The rooms are a nice size and comfortable and pretty clean. The staff was great with recommendations and accommodating us.
When my newly potty trained son woke up to go to the bathroom there was a bad leak in the ceiling going into the toilet. He couldn't use it. None if us could. It was so late that I figured I'd tell them in the morning and some how we went back to sleep. In the morning it was worse and also a new leak was also in the room. The staff got us quickly hooked up with another room so we could get ready and use the toilet.
I asked if they would give us a discount since we couldn't use the bathroom all night and were inconvenienced and they took off the entire night charge!! Now that's customer service. I highly recommend this hotel and despite what happened, we'd return. This is the kind of service that sets a hotel above the others.