I'll be honest I did not want to stay at this hotel but was going to do so for "political" reasons. Booked hotel with a friendly receptionist "the niece" quoted a price above the group rate but thought ok it will work out even though she spoke with Sam "the owner and the contact person for the group reservations". I explained our needs of early check in and late check out times as well as we would be traveling possible with a small dog(2 lbs).
We called once we were nearing the hotel as asked to do and confirmed early check in and room availability. Check in process by Sam upon arrival. He apologized for the rate issue and admitted he'd forgot what he had quoted. No big deal. The niece had written all my info on a small piece of paper including my card number. 25 mins to check in and after getting extra room key cards Sam asked about my dog. When I said yes he was with us he said you can't stay here and proceeded to void the credit card sale. I offered to kennel my dog with a vet as we were in a hurry and needed to get ready for an engagement within the hour. He refused. As of today I have been charged twice for this room without a refund or void as promised.
Overall poor customer service.
Hotel is dated and looked like a no frills type of place. However friends stayed and a couple said it wasn't bad and clean rooms but the majority of the group staying reported issues with cleanliness and service.
- Official Description (provided by the hotel):
- The Scottish Inn is located at the ferry landing (walking distance to the ferry boats). It is about 3 miles from the Cruise Terminal and the Strand District. The Shriner Burn and U.T.M.B Hospitals are about 2 miles also. Stewart Beach is just over a mile.This is an owner operated buisness, built in 1984. Must be 24 year old to book a room or check in. Must have a valid credit card. ... more less
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- Also Known As:
- Red Carpet Hotel Galveston
- Red Carpet Inn Galveston
- Galveston Red Carpet Inn