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“Hitting their stride” 4 of 5 stars
Review of Moody Gardens Hotel Spa & Convention Center

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Moody Gardens Hotel Spa & Convention Center
4.0 of 5 Motel   |   7 Hope Blvd., Galveston, Galveston Island, TX 77554   |  
Hotel website
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Hotel amenities
Special Offer
$50 Resort credit
Ranked #5 of 49 hotels in Galveston
Houston, Texas
Top Contributor
76 reviews 76 reviews
18 hotel reviews
Reviews in 39 cities Reviews in 39 cities
34 helpful votes 34 helpful votes
“Hitting their stride”
4 of 5 stars Reviewed October 13, 2013

Hubby & I stayed the night after attending an event here. It was our 2nd visit (4-5 yrs ago) and wow, they have really "upped their game"! Service was much crisper, banquet food was EXCELLENT (you don't hear that often), spacious rooms have been redone in calmer tones & comfortable furniture added. Just overall felt like a higher-end experience -- and the price was 1/2 of what it would have been at another hotel. Bravo!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, October 15, 2013
Dear writergirlHouston,

Thank you for sharing your recent experience at Moody Gardens on Tripadvisor. I was pleased to read you enjoyed our newly renovated rooms. It’s also great to hear that you enjoyed our banquet service and food. While it’s great to hear from all of our guests, it really feels great to get feedback from returning guests on the newly renovated rooms, I have passed your feedback on to everyone here at Moody Gardens. We appreciate your kind words and feedback. If you get a chance to return to Galveston we would be honored to welcome you back to Moody Gardens.

Sincerely,
Garvin O'Neil
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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English first
Tyler, Texas
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 9, 2013

I recently stayed at Moody Gardens for a conference. The hotel and grounds are absolutely beautiful! The room was very nice - updated decor and very spacious. We had a beautiful view of the pool and the pyramids and the bed was awesome! Now, for the down side - it's a huge hotel and the layout is extremely confusing. You have main elevators, parking garage elevators and "North Tower" elevators and the corridors do a lot of twisting and turning. We got lost a couple of times and when we stopped an employee and asked for directions, they didn't speak English. That happened with three different employees. Once with housekeeping, once with a staff member working in the conference area and once with a waiter. We walked over to the pyramids and attractions and were told there was a "tram" that would take us around so we could see all the sights. There are posted tram stops on the maps they give out in the visitors center. We never saw a tram and we were there for over two hours. We saw the tram stop huts and benches, but no trams. So, beautiful facilities, but not so great on the "customer service" aspect. I realize that summer is over, but all the attractions were open and they were certainly charging for them and no one could tell us why there were no trams.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, October 16, 2013
Dear txbatgirl ,

Thank you for your very informative feedback. I was pleased to read about the guest room and the grounds but was disappointed to read of the difficulty navigating your way around the hotel and shuttling between the hotel and the attractions. We are in the final stages of our $20 million dollar renovation of the hotel. Way-finding on the property is one area where we know we have some work to do. We have retained a sign consultant who has worked with us to do all new directional signage to make things easier to find. I have reviewed the plans and they are a great improvement. We should have them all installed by the first of 2014. In reference to the lack of tram service, I must apologize for your waiting for one. In the off season, hotel guests can call for a pick up anywhere on the Moody Gardens complex and be picked up with our hotel shuttle. It appears that many of our attractions personnel are not aware of this off season service and I will personally see that all associates are knowledgeable with this change. Thank you again for the very constructive feedback and we look forward to having you back here at Moody Gardens in the not too distant future.

Sincerely,
Garvin O'Neil
General Manager
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Galveston, Texas
1 review
4 of 5 stars Reviewed October 9, 2013

This is a great place to learn about nature, especially when you are going with your kids. My little boy was so excited and curious about the animals, insects and plants in the pyramid. We had a great time there.


Stayed November 2012, traveled with family
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MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, October 11, 2013
Dear wenzhe,

I am pleased to read that you and your family enjoyed your stay at Moody Gardens. Please keep us in mind for the holidays when Moody Gardens is transformed into a winter wonderland with our annual Festival of Lights. Thanks for sharing your experience on TripAdvisor and we look forward to welcoming your family back soon.

Sincerely,
Garvin O'Neil
General Manager
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Houston, Texas, United States
1 review
5 of 5 stars Reviewed October 9, 2013

Beautiful property, wonderful facilities, lovely rooms, good food, absolutely great staff, enjoyable attractions and an overall fabulous experience. We especially enjoyed the paddle boat ride and visiting thr aquarium. Sharks, penguins, and other species were very interesting to watch. We took in an IMAX 4D movie, a very short version, of the Wizard of Ozz and we thought the animals were coming right in our laps--very interestig. Everyone in the audience was ducking from "flying objects" as we watched. The staff at the Hotel made the trip even more enjoyable' especially Quinton, Scott and Ossana. It was helpful to have golf carts standing by to assist with the walking. We enjoyed our time in the lobby bar before dinner, and our waitress was very good and friendly. I am sorry I do not know her name. I will recommend Moody Gardens to everyone.

Room Tip: all the rooms are lovely. Try to get a gulf view
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, October 11, 2013
Dear Bettie L,

Thank you for staying at Moody Gardens and sharing your experience on Tripadvisor. I was pleased to read you enjoyed our newly renovated rooms and found our staff extremely helpful and friendly. It is exciting to hear that you enjoyed our Rainforest, Aquarium and Discovery Pyramids as well as our IMAX 4-D movies. For a fun, memorable holiday event, please come visit us between November 16 and January 4, and experience how our annual Festival of Lights transforms Moody Gardens into a winter wonderland. Thank you for your feedback and we look forward to welcoming you back soon.

Sincerely,
Garvin O'Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Texas, United States
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 7, 2013

I took the granddaughters for a girls weekend here. They are per-school and 4th graders. We all had a great time and they are still talking about it and asking me when we are going back.

We did all of the attractions. Palm beach, the aquarium, both theaters, the museum, the arboretum and loved it all. We had breakfast buffet at the restaurant each morning and fast food lunch at the attractions. I had plans to see other sites on Galveston island but never made it off of the Moody gardens property and was fine with that. Made some great memories with the granddaughters.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, October 11, 2013
Dear Cookie548,

Thank you for choosing to stay at Moody Gardens for a girls’ weekend with your granddaughters and sharing your experience on Tripadvisor. I was pleased to read you found the accommodations nice and that you enjoyed the Moody Gardens attractions. It is always our intention to exceed guests’ expectations while here at the hotel and I was very pleased your stay was everything you would expect and more. We appreciate your feedback and we look forward to welcoming you back soon.

Sincerely,
Garvin O'Neil
General Manager
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Brookline, Massachusetts
Top Contributor
71 reviews 71 reviews
50 hotel reviews
Reviews in 40 cities Reviews in 40 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 3, 2013

Lovely, well-organized hotel - great staff, good spaces, great for meetings. Close to nothing other than theme park out the back door. Not close to interesting older parts of Galveston. Rooms and decor really nice.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, October 11, 2013
Dear James P,

Thank you so much for staying with us and sharing your experience on TripAdvisor. I am thrilled to read that Moody Gardens and our staff were able to exceed your expectations. We look forward to welcoming you back again soon.

Sincerely,
Garvin O'Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
2 of 5 stars Reviewed October 1, 2013

Stayed at Moody Gardens with my wife on a get-away sports weekend. Our room had furniture that was quite grimy with very visible scuffing and marks. Furniture was dated. TV did not work. Bathroom fixtures not properly marked for hot/cold water. AC thermostat did not work. You had to have it set at 50 degrees to stay cool. Which I suspect is why the hotel had very heavy duvets on the bed. I woke up dripping in sweat because the AC would not keep the room cool at 70F setting.

Room Tip: Specify a newer updated room.
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, October 15, 2013
Dear brad m,

Thank you for bringing to my attention the circumstances regarding your stay with us. It is our overriding goal here at Moody Gardens to provide the best in service and accommodations. We do take all comments serious and it was disturbing to read we did not perform up to your expectations and ours. I can see how these incidents impacted your visit; Moody Gardens Hotel is currently undergoing renovations. The décor is being updated throughout the entire hotel. We hope you will give us another opportunity to regain your confidence and leave a better lasting impression. If I can be of assistance in the future please contact me.

We hope to welcome you back so you can experience the new rooms and let us provide you with the excellent hospitality we are known for. I know by giving us a second chance we will be able to exceed your expectations.

Your comments have been very helpful and are greatly appreciated.

Sincerely,
Garvin O'Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moody Gardens Hotel Spa & Convention Center

Address: 7 Hope Blvd., Galveston, Galveston Island, TX 77554
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Galveston
#2 Business Hotel in Galveston
#5 Family Hotel in Galveston
#5 Top resorts Hotel in Galveston
#6 Romantic Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Moody Gardens Hotel Spa & Convention Center 4*
Reservation Options:
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Also Known As:
Moody Gardens Hotel Spa And Convention Center
Moody Gardens Hotel Hotel Galveston
Moody Gardens Motel
Moody Gardens Galveston
Moody Garden Hotel Galveston

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