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Moody Gardens Hotel Spa & Convention Center: Traveler Reviews

4.0 of 5
7 Hope Blvd., Galveston, Galveston Island, TX 77554
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Moody Gardens Hotel Spa & Convention Center
Ranked #11 of 47 hotels in Galveston
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335 reviews from our community

Traveler rating
    115
    113
    52
    38
    17
See reviews for
Families
133
 
Couples
57
 
Solo
8
 
Business
64
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Longview, Texas
Senior Contributor
31 reviews 31 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Great stay before the cruise!”
5 of 5 stars Reviewed February 12, 2013

Just wanted to let you know what a great time we had here! WOW, we had a balcony looking down at the swimming pool. Even better, the view included a beautiful sunset behind the Pymirads and the Bay. The room was top notch, close to the elevator (as I am handicapped), clean, quite...what more could you ask for? Ok, maybe the bed! It was sooooo comfortable!! Now the best part is that we got to leave our car at the hotel until we got back from the cruise. The shuttle to and from the cruise port was timely, comfortable, and very helpful in loading and unloading our suitcases. I will be back!

Room Tip: Go for the balcony!
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
See 4 more reviews by retiredandlivinglife for Galveston
Ask retiredandlivinglife about Moody Gardens Hotel Spa & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review
February 18, 2013
Dear retiredandlivinglife. Thank you for your nice comments about your stay with us. We trust you had a wonderful cruise and will plan for a future return and give us the pleasure of having you stay once again. Our sunsets at Moody Gardens are beautiful and the next time you come be sure and take in the view from the 9th floor dining and lounge area. We welcome you back any time!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Good with some problems”
4 of 5 stars Reviewed February 6, 2013

Hi everyone, had a great trip to Galveston with the family. All in all, it was a good time. The hotel tried really hard. It was off season, they were under staffed. I had to call many many times to get them to do housekeeping in our rooms even though we had been out of the room since 8:30 in the morning. By 2 PM I returned to the room with three pool drenched kids and no towels since the room had not been made up. I finally called and just asked them to bring us towels. It took 15 minutes but they did. When we returned from dinner, they had done our room up.

The restaurant was fully priced. Our lock broke and they had to fix it for us, which they did while we are at dinner. And they were renovating our floor which was a big mess. The manager sent us a fruit basket to apologize for the renovations.

BUT! They did honor our request to have connecting room. (THANK YOU!) When traveling with 3 children under 7 its a must for us and although they wouldn't guarantee it, they gave it to us. The rooms were pretty. We had a gorgeous room. The staff was nice. When they saw us in the pool they ran out with towels. They were wonderful with the kids.

We had a great time. But its not a flawless operation.

Room Tip: See if you can get a view of the pyramids.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
See 2 more reviews by Rebecca G for Galveston
Ask Rebecca G about Moody Gardens Hotel Spa & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review
February 18, 2013
Thank you for posting and we are happy to read your trip to Galveston was great, you had a good time and got the connecting rooms you requested. However, I was disappointed your room was not cleaned in a timely manner and towels not delivered. While we normall perform much better, I can see how this could cause some frustration. I agree, the view from Moody Gardens Hotel is quite breathtaking and it's always nice to know our staff was nice and also attentive to your children's pool needs. We hope you will give us the pleasure of welcoming your family back in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buna,Texas
1 review
4 helpful votes 4 helpful votes
“Not what I thought”
3 of 5 stars Reviewed January 28, 2013

As far as the the hotel it was beautiful and clean, But as of our room I was not at all happy. The amount we spent for 1 night I expected a little more. The tub was so small that my husband couldnt even sit in it and he isnt a big man, I am a 5.1, 110 lbs and barely fit in it. The bathroom counter top was stained up horrible with cigerett stains and I am guess hair spray cans. The wallls had black grease prints all up and down it. They were doing some kind of construction in the room next to us and at 7:30 am the banging and loud talking started. I don"t think I will be staying again.
Thank you,
Joyce Swift

Room Tip: Look before you pay...
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Ask Joyce S about Moody Gardens Hotel Spa & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review
February 6, 2013
Thank you for your feedback. It is always nice to hear the hotel is beautiful and clean, but i was disappointed to read your room was not up to our standards let along your standards. We are in the middle of room renovations . . . . but still no excuse for the grease prints on the walls. While we normally perform much better, I can see how this incident impacted your impression of Moody Gardens Hotel. Please know that I have reviewed this with our Housekeeping Director to see that each room is inspected before they are sold. Thank you for your business and I hope we have the pleasure of welcoming you back to Moody Gardens Hotel soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Just a big hotel”
3 of 5 stars Reviewed January 16, 2013

Moody Gardens is a nice hotel, no doubt about that. The rooms are big, the bathrooms are nice and the bed is very comfy. It is also impeciably cleaned and the giant window lets in natural light. The jogging track is an added bonus and the pool area is very nice.
But it is a very big hotel, which means that you shouldn't expect very personal service. The people at the front desk are nice and professional, but there are so many of them, so you probably wont see the same person more than a couple of times.
The food at the Terrace restaurant is okay, but nothing more. The hotel is placed very far from the town, so if you don't have a car (and I realize that in the USA, everyone does) you have to get a taxi into town to find some other place to eat (or splurge at Shearn's on top of the hotel).
All in all, the hotel is nice and I can't really fault it for anything, but it doesn't leave a lasting impression.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Ask Rygsaek about Moody Gardens Hotel Spa & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review
January 17, 2013
Dear Rygsaek. Thank you for staying with us during your time on Galveston Island. I am pleased you found the hotel impeccably clean and comfortable. I hope we have the pleasure of welcoming you back again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conroe, Texas, United States
1 review
1 helpful vote 1 helpful vote
“Rip off, very poor service”
1 of 5 stars Reviewed January 15, 2013

My husband and I recently purchased Yearly passes to Moody Gardens that includes 25% discount to the hotel. We wanted to make resevations to stay there for our anniversary. When I looked up thier site the daily rate was $159 but I couldnt find where to enter our discount. I called their reservation line and got an operator that was rude and barely spoke english. After being tranferred to reservations another rude lady told me that the discount could only be taken from the "rack rate" (which isnt online) at $259 not the daily rate given online. The Discount made it $201. What is the point of a paying for a yearly pass to have the discounts if the regular rate is cheaper? What a total rip off!!

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Ask Ashley W about Moody Gardens Hotel Spa & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review
February 6, 2013
Good Afternoon Ashley,

Our Moody Members are very important to us and we appreciate your loyalty. Our off Season Room rate is starting at $199 island view so the discount rate (25%) will be $149.25. Then for our the busy season (Spring Break thru Labor Day) the Discount (25%) starting at the rate $229 island view so then the discount rate will then be $171.75. I do apologize that reservations did not quote you the correct room rates. When purchasing a Moody Membership, I completely understand that the discount on rooms is a large benefit. Our reservations department is located on property and be assured I have personally talked with each of them to ensure they are relying the proper information.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moody Gardens Hotel Spa & Convention Center

Also Known As:
Moody Gardens Hotel Hotel
Moody Gardens Hotel Hotel Galveston
Moody Gardens Hotel Spa And Convention Center
Moody Gardens Motel
Moody Gardens Galveston
Moody Garden Hotel Galveston
Moody Garden Hotel
Address: 7 Hope Blvd., Galveston, Galveston Island, TX 77554
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Galveston
#5 Business Hotels in Galveston
#11 Family Hotels in Galveston
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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