Hi everyone, had a great trip to Galveston with the family. All in all, it was a good time. The hotel tried really hard. It was off season, they were under staffed. I had to call many many times to get them to do housekeeping in our rooms even though we had been out of the room since 8:30 in the morning. By 2 PM I returned to the room with three pool drenched kids and no towels since the room had not been made up. I finally called and just asked them to bring us towels. It took 15 minutes but they did. When we returned from dinner, they had done our room up.
The restaurant was fully priced. Our lock broke and they had to fix it for us, which they did while we are at dinner. And they were renovating our floor which was a big mess. The manager sent us a fruit basket to apologize for the renovations.
BUT! They did honor our request to have connecting room. (THANK YOU!) When traveling with 3 children under 7 its a must for us and although they wouldn't guarantee it, they gave it to us. The rooms were pretty. We had a gorgeous room. The staff was nice. When they saw us in the pool they ran out with towels. They were wonderful with the kids.
We had a great time. But its not a flawless operation.