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“Tired of Pink and Teal” 4 of 5 stars
Review of Moody Gardens Hotel Spa & Convention Center

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Moody Gardens Hotel Spa & Convention Center
4.0 of 5 Motel   |   7 Hope Blvd., Galveston, Galveston Island, TX 77554   |  
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Ranked #3 of 49 Hotels in Galveston
Certificate of Excellence 2014
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
“Tired of Pink and Teal”
4 of 5 stars Reviewed November 18, 2012

The hotel is set in beautiful gardens on the lagoon side of Galveston (not my favorite tourist destination). It is somewhat set back from the esplanade so a car is advisable if you want to see the town. The grounds contain several attractions (IMAX, Rain Forest etc) making it a good getaway for families. The decor seems a little dated now - I was somewhat overwhelmed by all the pink and teal! The staff were welcoming and very helpful but I found it a little difficult to navigate around the many corridors as the rooms are widely distributed. It is clear that there have been updates to the spacious rooms, but they still have an 80-90s feel, and there was some wear and tear - although minor. The bed was comfortable, but I should have preferred less resilient pillows. The air conditioning was excellent and quiet. There was a Keurig coffee maker in the bathroom along with higher-end amenities.
The food is generally good and reasonably priced. In the off season there can be a number of meetings and conventions, but the resort is large enough to cope with them.
If you want the best you will want to wait until there has been some additional updating.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, November 20, 2012
Thank You for feedback regarding your recent stay with us! It is our overriding goal here at Moody Gardens to provide the best in service and accommodations. I was pleased to read that our staff was welcoming. We recently began our multi-million dollar renovation to all guest rooms which will greatly improve the overall impression of the rooms and amenities we offer. As you mentioned the color needed to be updated throughout the guest rooms. On your next visit, I am sure you will notice some great changes. Your comments have been very helpful and are greatly appreciated.
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784 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
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Houston
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 17, 2012

I had a recent business/conference stay at Moody Gardens. This is a really nice location with a lot of amenities. For a location not billed as a 'resort' it has everything you could want on site, or very close by. I suggest looking at the website for more complete details. However, there's something for everyone from spas, to pools (indoor and outdoor), exhibits, watermarks and an aviation museum close by.

Conference facilities were more than adequate and the staff was very attentive. This is a place you can bring your family on business and not worry about them having to travel far to do anything.

Room Tip: Ask for a Pyramid facing room.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, November 28, 2012
Dear Sota701
I am pleased you found Moody Gardens to be an excellent stay for business or leisure. Thank you for your comments regarding something for everyone - from the spa, to our pools, attractions and close by amenities. We appreciate you choosing to stay at Moody Gardens Hotel. We look forward to serving you again soon.
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Houston
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 5, 2012

Stayed at Moody Gardens again for Lone Star Rally. We stay every year. In the past, Moody Gardens rolled out the red carpet for Bikers during Lone Star Rally. Bikes were encouraged to line the driveway, pins and local information were provided upon check-in and friendly faces and exceptional care were the norm. We rebooked for the same room we had in the past that overlooked the pool(King). I made the reservations a year in advance. Confirmed two weeks out and upon our arrival, sprinklers were watering the bikes along the drive and the floor our room was on was under construction. We accepted a double Queen a floor up as we wanted to get into the room to move on to the rally. No pins and no welcome material. I stressed that the sprinklers on the bikes were an issue. We were comped a breakfast to make up for the issues. When we got to our room, it was not as clean as MG rooms in the past (baseboards and bathroom - and carpet seemed heavily worn) The fridge was frozen up. We left the fridge open when we took off and dealt with the other annoying issues. TV remote worked if you are 5" from the TV. Room was adjacent to the construction area. As noted, no bathroom exhaust fan. Dirty windows and floors, chipped tub. While we will return, the quality was not the level it was in the past.

Room Tip: overlook the pool if the weather is nice
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, November 20, 2012
Lone Star Rally is a great event for the island and we are always pleased to see the bikers return each year. I apologize for the sprinklers being on in the beginning on your stay. Once it was brought to our attention we did make sure they were turned off for the future. There was no valid excuse for our lack oversight to this, next year we will ensure this does not occur again. I was pleased to read that our staff recognized this error and provided you breakfast vouchers. We have started our renovation of the hotel and upon your next visit you will see the new look and feel of the hotel. We look forward to seeing you next year for Lone Star Rally.
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Houston, Texas
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 5, 2012

We booked a package at the resort over the holiday season last year, and thoroughly enjoyed the resort, spa and the attractions nearby.
Other than the Christmas show at the hotel that was professional and well executed by a local acting troupe; we saw the Christmas lights in Moody gardens; the Rainforest pyramid, the aquarium and the 3D theatres.
We also visited Moddy house in Galveston and the Oil rig museum. We noted the aircraft museum and Bishops Palace for another trip.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, November 20, 2012
I am happy to hear you enjoyed your visit with us. We have so many wonderful things happening again this year. This year we have a new Christmas Show and partnered with Curt Miller for an amazing magic show. I am sure you will enjoy it. We hope to see you again soon!
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dallas/fort worth, tx
Top Contributor
146 reviews 146 reviews
23 hotel reviews
Reviews in 65 cities Reviews in 65 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed October 25, 2012

Beautiful property. Rooms were well appointed and comfy. Some wear and tear on the paint on walls and doors but they are beginning to refurbish the interior of all rooms! The bathroom had no exhaust fan so it would get steamy. The pillows were not down/feathers, simply overstuffed poly-filled which gives me a neck ache. My hope is they upgrade these to ones from "Pacific Coast Feather Company" like other finer hotels. Bed was very comfortable. We extended our stay and the staff was very accommodating and allowed us to keep the same group rate we had. Beautiful pool and swim up bar. The swim up bar was only opened on weekends. Free wi-fi in lobby but not in pool area which was disappointing. Maid service come too early one morning so we asked her to not enter room. She never returned again. So if you sleep in past 9 a.m., make sure you request maid service after that time the night before :) Our view overlooked the pyramids and ocean....beautiful! We had a Kruger coffee pot in room which was tasty! Starbucks is located in lobby! We will stay there again after renovations!

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, November 20, 2012
We have had some great feedback on the Kruger coffee pots in the room. It makes the perfect amount of coffee! Starbucks was a new addition last year and everyone is really enjoying the offerings too. I appreciate the information on the pillows and will defiantly look into the company you mentioned. Also, I did share your comments with the Director of Housekeeping concerning the maid service and apologize for the frustration this caused. Your comments have been very helpful and we look forward to welcoming you back soon!
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Vancouver, British Columbia, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 19, 2012

Stayed at the hotel for 3 nights on a business trip, the hotel itself is in need of an update as I had problems with my door, TV remote and overall its looking tires and run down.

They do say they will be doing a revamp next year....

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, November 2, 2012
Dear Darrel - thank you for your comments and we are pleased to say our room renovation is in progress. We will also be updating both our restaurants, Spa and all public outlets. We hope to see you again soon to enjoy all that Moody Gardens has to offer!
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Houston, Texas
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 15, 2012

We stayed one night at the resort in a jacuzzi suite laike we had before a couple of years earlier. We had been part of a 2 day 180 mile bike ride so the jacuzzi was what we were looking for at the end of the first day 100 mile ride.
Check in was fast and easy. The lady at the desk helped us book the shuttle to dinner. The driver was the high point of the stay. He got us to the restaurant easily and when we called for pick up, he knew who we were and came right away to pick us up. Great job!

The suite was nice, the bed comfortable, the bathroom big and stocked well. A nice balcony overlooking the Pyramid and the pool area and a great view of the sunset. The problem was we uncovered the jacuzzi and I stuck my hand in and it was cold! After a 100 mile bike ride it wasn't what you wanted to feel. My wife and I had ben looking forward to this all day and it was a big let down. The front desk sent maintenance up and the guy was very helpful. 30 minutes later he had it to 100 degrees and assured us it would hold. We enjoyed it before dinner! After dinner we got back to the suite and were wanting to soak a little more and I touched the water and it was cold again. What a let down! I called the front desk to notify them and she offered to send maintenace up again, but at 11 pm we weren't willing to wait for him to come and then another 30 minutes to get it heated if at all. I told her we booked the room specifically for the jacuzzi. She agreed it was a disappointment and offered the room at half price. We accepted, but would have preferred to have been soaking in the jacuzzi!
The hotel has not been updated in a while or at all and is getting ready to do a floor by floor remodel. The jacuzzi suites are all going away! The property is nice and although not a beach location is still got a lot around it and within the property to keep you interested.
We like the place for of beach, but the jacuzzi was a BIG DISAPPOINTMENT!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, October 16, 2012
Congratulations on completing the 180 mile bike ride! There were so many of us watching the bikers come across the finish line, you all did a great job. I was pleased to read that two of our associates made a positive, lasting impression during your visit with us. We understand you have other options to choose to stay at and we want to deliver the best in service when you choose us. I do apologize for the maintenance issue concerning the Jacuzzi, as you mentioned it was going to be the highlight of your stay. While, I completely understand the disappointment of the Jacuzzi not working, I was pleased to see that the front desk agent did discount the room for the inconvenience of this. Please be assured, the following day we did have maintenance do a complete inspection of the Jacuzzi and make the necessary repairs. As you had mentioned, the hotel has started the renovation process and hope you will give us a second chance and see all the new features and design we have in store.
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Additional Information about Moody Gardens Hotel Spa & Convention Center

Address: 7 Hope Blvd., Galveston, Galveston Island, TX 77554
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Galveston
#2 Luxury Hotel in Galveston
#3 Business Hotel in Galveston
#3 Romantic Hotel in Galveston
#4 Best Value Hotel in Galveston
#4 Family Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Moody Gardens Hotel Spa & Convention Center 4*
Number of rooms: 418
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Also Known As:
Moody Gardens Hotel Spa And Convention Center
Moody Gardens Hotel Hotel Galveston
Moody Gardens Motel
Moody Gardens Galveston
Moody Garden Hotel Galveston

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