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“Nice stay, looking forward to renovations!” 4 of 5 stars
Review of Moody Gardens Hotel Spa & Convention Center

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Moody Gardens Hotel Spa & Convention Center
4.0 of 5 Motel   |   7 Hope Blvd., Galveston, Galveston Island, TX 77554   |  
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Ranked #4 of 49 Hotels in Galveston
dallas/fort worth, tx
Top Contributor
123 reviews 123 reviews
19 hotel reviews
Reviews in 55 cities Reviews in 55 cities
73 helpful votes 73 helpful votes
“Nice stay, looking forward to renovations!”
4 of 5 stars Reviewed October 25, 2012

Beautiful property. Rooms were well appointed and comfy. Some wear and tear on the paint on walls and doors but they are beginning to refurbish the interior of all rooms! The bathroom had no exhaust fan so it would get steamy. The pillows were not down/feathers, simply overstuffed poly-filled which gives me a neck ache. My hope is they upgrade these to ones from "Pacific Coast Feather Company" like other finer hotels. Bed was very comfortable. We extended our stay and the staff was very accommodating and allowed us to keep the same group rate we had. Beautiful pool and swim up bar. The swim up bar was only opened on weekends. Free wi-fi in lobby but not in pool area which was disappointing. Maid service come too early one morning so we asked her to not enter room. She never returned again. So if you sleep in past 9 a.m., make sure you request maid service after that time the night before :) Our view overlooked the pyramids and ocean....beautiful! We had a Kruger coffee pot in room which was tasty! Starbucks is located in lobby! We will stay there again after renovations!

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, November 20, 2012
We have had some great feedback on the Kruger coffee pots in the room. It makes the perfect amount of coffee! Starbucks was a new addition last year and everyone is really enjoying the offerings too. I appreciate the information on the pillows and will defiantly look into the company you mentioned. Also, I did share your comments with the Director of Housekeeping concerning the maid service and apologize for the frustration this caused. Your comments have been very helpful and we look forward to welcoming you back soon!
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657 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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English first
Vancouver, British Columbia, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 19, 2012

Stayed at the hotel for 3 nights on a business trip, the hotel itself is in need of an update as I had problems with my door, TV remote and overall its looking tires and run down.

They do say they will be doing a revamp next year....

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, November 2, 2012
Dear Darrel - thank you for your comments and we are pleased to say our room renovation is in progress. We will also be updating both our restaurants, Spa and all public outlets. We hope to see you again soon to enjoy all that Moody Gardens has to offer!
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Houston, Texas
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 15, 2012

We stayed one night at the resort in a jacuzzi suite laike we had before a couple of years earlier. We had been part of a 2 day 180 mile bike ride so the jacuzzi was what we were looking for at the end of the first day 100 mile ride.
Check in was fast and easy. The lady at the desk helped us book the shuttle to dinner. The driver was the high point of the stay. He got us to the restaurant easily and when we called for pick up, he knew who we were and came right away to pick us up. Great job!

The suite was nice, the bed comfortable, the bathroom big and stocked well. A nice balcony overlooking the Pyramid and the pool area and a great view of the sunset. The problem was we uncovered the jacuzzi and I stuck my hand in and it was cold! After a 100 mile bike ride it wasn't what you wanted to feel. My wife and I had ben looking forward to this all day and it was a big let down. The front desk sent maintenance up and the guy was very helpful. 30 minutes later he had it to 100 degrees and assured us it would hold. We enjoyed it before dinner! After dinner we got back to the suite and were wanting to soak a little more and I touched the water and it was cold again. What a let down! I called the front desk to notify them and she offered to send maintenace up again, but at 11 pm we weren't willing to wait for him to come and then another 30 minutes to get it heated if at all. I told her we booked the room specifically for the jacuzzi. She agreed it was a disappointment and offered the room at half price. We accepted, but would have preferred to have been soaking in the jacuzzi!
The hotel has not been updated in a while or at all and is getting ready to do a floor by floor remodel. The jacuzzi suites are all going away! The property is nice and although not a beach location is still got a lot around it and within the property to keep you interested.
We like the place for of beach, but the jacuzzi was a BIG DISAPPOINTMENT!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, October 16, 2012
Congratulations on completing the 180 mile bike ride! There were so many of us watching the bikers come across the finish line, you all did a great job. I was pleased to read that two of our associates made a positive, lasting impression during your visit with us. We understand you have other options to choose to stay at and we want to deliver the best in service when you choose us. I do apologize for the maintenance issue concerning the Jacuzzi, as you mentioned it was going to be the highlight of your stay. While, I completely understand the disappointment of the Jacuzzi not working, I was pleased to see that the front desk agent did discount the room for the inconvenience of this. Please be assured, the following day we did have maintenance do a complete inspection of the Jacuzzi and make the necessary repairs. As you had mentioned, the hotel has started the renovation process and hope you will give us a second chance and see all the new features and design we have in store.
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Dallas, Texas, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 13, 2012

We spent the night at Moody Gardens before we went on a cruise...it is a nice hotel but way over priced for what you get...it may be worth it when it is remodeled it is very out of date. We were also disappointed that all the attractions closed so early on a Saturday. Next time I would stay downtown Galveston.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, November 2, 2012
Dear Lynne- Thank you for being our guest and posting on your overnight stay at Moody Gardens Hotel. As you mentioned, the hotel has started our guest room renovation process - with no interruptions to our guests. As you can envisage we look forward to our new look that is before us. We hope in the near future you will come back and see the new features and design we have selected.
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San Diego, California
2 reviews
4 of 5 stars Reviewed October 9, 2012

Very nice hotel and the staff was very accomindating. The attractions were very nice. The rooms are going to be updated which will help a lot. We ate in the resturant and had room service and the food was excellent!!
The turn down service with the candy was a very nice touch.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, October 10, 2012
We are pleased to read your comments regarding Moody Gardens Hotel. We do everything we can to accommodate our guests and will pass along those nice comments to our employees. The next time you come to the island please keep Moody Gardens in mind. We look forward to welcoming you back soon!
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Houston, Texas
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 8, 2012

We really enjoyed our visit to Galveston and all the attractions. However concerning the Moody Gardens Hotel, this is one hotel I will not return to. The Hotel looked and smelled clean, but cockroaches were seen every night in our room (double-queen). We did not order any room service nor did we have food laying out, but still there they were, in our bathroom and in the bed. Room service did come and assist, and there were many apologies. We only stayed two nights and we got out of there. I was deeply disappointed! It is a beautiful hotel with accommodating people, but I just can't take the bugs!

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, October 16, 2012
I was pleased to hear you and your family enjoyed themselves while staying with us. There are so many wonderful things to do here from the Rainforest to the Aquarium to name a few. In the upcoming months we will have our annual Holiday Gift Show and then our Dinner Show “a Magical Christmas”. Please accept my sincerest apologizes for the bugs in your room as I agree it is unacceptable. Unfortunately, since we are located on an island many hotels, including us, battle the unwanted bugs, insects etc.. I was pleased to read that our associates did take this seriously and responded to assist with this issue. Your comments have be appreciated and helpful and we do hope you will give us a second chance.
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San Antonio, TX
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 5, 2012 via mobile

Moody Gardens Is certainly a bit dated, but very well cared for. The staff is friendly and very helpful. The rooms are clean and quiet. The beds are comfortable. Breakfast in the dining room was wonderful, and the bar was fantastic. The location isn't great unless you plan to stay at the resort the entire time (and you could). It's a little too far to the Strand or the good sea wall restaurants. But the price reflects that. They had posters showing the remodel planned for the rooms, and they will look amazing.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickRoomsManager, Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review, October 10, 2012
Thank you for your nice comments about our staff and the hotel. We are glad you took time to review our remodeling plans. Renovation starts the middle of this month so you can imagine our excitement. We do hope your family will plan another trip soon and be our guest once again. Keep us in mind for the holidays ~ they are just around the corner!
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Additional Information about Moody Gardens Hotel Spa & Convention Center

Address: 7 Hope Blvd., Galveston, Galveston Island, TX 77554
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Galveston
#2 Business Hotel in Galveston
#5 Family Hotel in Galveston
#5 Romantic Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Moody Gardens Hotel Spa & Convention Center 4*
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Also Known As:
Moody Gardens Hotel Hotel Galveston
Moody Gardens Hotel Spa And Convention Center
Moody Gardens Motel
Moody Gardens Galveston
Moody Garden Hotel Galveston

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