I've been trying to figure out how to do this review now for over a month. So I decided to just go with the facts. I'm giving the hotel a 2/5. I'll go over the reasons below.
We booked a Disney Cruise for December 14th, 2013 and started our search for a hotel in Galveston for the night of the 13th. We did a lot of checking around and decided to go with the Four Points as our location of choice.
I called them and asked a couple of questions about parking. Even though they "gave parking" for a small cost we decided to just pay at the port and avoid all the possible headaches of leaving it at the hotel.
We booked online through Booking.com. We did all the gound work and booked the hotel at the start of October 2013.
All was good and on November 13th, 2013 our credit card was charged for the room. I didn't think anything about that, since I thought it was done to "secure" the room for our December 13th, 2013 reservation.
When we arrived at the hotel on the night of the December 13th, they didn't have a reservation from us. They said "sorry" but you don't have a room. I promptly showed them my booking.com confirmation for the room that night and the front hostess said "oh, not another one of these...". Apparently they've had some issue with the online booking company? The hostess was able to find us the exact room we booked but apologized for it being on the 1st floor. Since we had been up since 3AM to make our flight we didn't have any issues with noise that night.
The only reason I'm giving this 2 stars is the room was nice. Everything was perfect and it was comfy. We had a good room service breakfast the next morning also. Perfect as we left for the cruise.
The bad stuff now...
The supper we ate the night of the 13th was "fish and chips". We thought, awesome. Here we are on the shore of the Gulf of Mexico, let's have some fish and chips. We were not expecting frozen fish sticks from a box.... Seriously, that's what they were. The "kids" fish finger type.
The next morning when we go to check out they charge us for the room. I explained that we already paid but was told. Nope, you have to pay. Said so right here, as she points to the sheet. Fine. I don't want to miss the cruise so I paid.
When I got back to Canada I called booking.com and complained. Apparently the entire problem was the Four Points staff put in the reservation for 11/13/13 instead of 12/13/13..... So I was charged as a "no show". Booking.com went to bat for me and had the hotel agree to credit my VISA for the no show charge. They were given all of my information on December 30th, 2013 to reverse the charge.
It wasn't until January 8th, when I threatened to cancel my VISA and declare a fraud purchase/double charge that the hotel finally credited back my charge...
I may cruise out of Galveston again in the future, but I will pick another of the hotels the next time I go.
Moral of the story. Don't assume anything when your credit card is "suddenly charged". Call in ASAP to see what's happening..
I wonder how many other customers this has happened too.
- Official Description (provided by the hotel):
- Overlooking the Gulf of Mexico, Four Points by Sheraton Galveston is near the beach and Pleasure Pier, Schlitterbahn Waterpark, Moody Gardens, Strand Historic District, and Grand 1894 Opera House ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Starwood, Expedia, Priceline, Orbitz, Odigeo and Tingo so you can book your Four Points by Sheraton Galveston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Four Points By Sheraton Galveston Hotel Galveston
- 4 Points By Sheraton Galveston