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“Comfortable!!” 3 of 5 stars
Review of Four Points by Sheraton Galveston

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Four Points by Sheraton Galveston
3.0 of 5 Hotel   |   2300 Seawall Blvd, I-45 South Between 23 & 24 Street, Galveston, Galveston Island, TX 77550   |  
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Ranked #24 of 49 Hotels in Galveston
GreenLeadersSilver level
Cypress, Texas
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 10 cities Reviews in 10 cities
62 helpful votes 62 helpful votes
“Comfortable!!”
3 of 5 stars Reviewed October 15, 2013

A place that seem to be plain but with comfortable beds,clean room, nice service upfront, although they don't offer breakfast as a compliment, they charge for it, fair enough ,but it should be a better selection of food for what they are charging ,I did not care for the server the lock of service put a little bad taste in my mouth considering that it wasn't that many customer having breakfast at the time ,but beside that, the rest was pretty good considering that the location is a plus to anyone who choose to stay here!!

Room Tip: Try to avoid 302 ,because the AC right outside the door is like a walking freezer ,also it seem to b...
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Green Features: Definitely a positive thing to do wish more hotels will star to implement the same.
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert M, General Manager at Four Points by Sheraton Galveston, responded to this review, October 24, 2013
Thank you very much for the great feedback. Like all comments I receive we act on them and make improvements whenever possible. We are never comfortable with just being average. We want to be the best and feedback like this does help us.
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286 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 13, 2013 via mobile

The hotel is not nice, and the staff is rude. Save your hard earned money and treat yourself to a different Galveston hotel. We saw some nice places. They where painting, the rooms smelled like bleach, and the AC sounded like a jet engine

  • Stayed October 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert M, General Manager at Four Points by Sheraton Galveston, responded to this review, October 24, 2013
My sincere apologies for your disappointing visit. I see that this is your first review on Tripadvisor and hope you get positive reviews in the future. Yes we are busy repairing, improving, and refurbishing the property. Everything from the pool area, hallways, carpets, rooms, and HVAC are all getting attention. Being a 24/7 operation we do have to do it. I invite you to return to see the difference.
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Houston, Texas
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 12, 2013

If going to Galveston you must try this hotel, wonderful staff in the lounge Holly is amazing and very informative. Sales is prompt and will come through for your group or business needs. We will stay no where else but here going forward. Thanks Marilyn, Gilbert g.m. and Holly for a very memorable PERFECT Star!

Cindi Turn

Room Tip: High Floor for view of beach
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert M, General Manager at Four Points by Sheraton Galveston, responded to this review, October 24, 2013
Thank you very much and look forward to your next visit with us. It was a pleasure serving you.
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London UK
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 6, 2013

We were last here a couple of years ago and it has certainly gone downhill since then. It is showing signs of wear. Of course the location is great, right across from the beach, and there are plenty of restaurants nearby as well as the Pleasure Pier. The beds are still very comfortable. But I think the place has started penny pinching. There were no toiletries in the room, just not-very-nice dispensers in the shower. I had to call and ask for a shower-cap as I didn't think I needed to bring one. I also had to ask for tea-bags and cream as it didn't look like these had been restocked in the room. We were put off by a big noisy group in the bar, so noisy that I could hardly hear the receptionists speak, although of course this was not the hotel's fault. The receptionists were very pleasant and helpful. It would be nice to have complimentary bottles of water in the room and some kind of continental breakfast, but there were neither of these.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert M, General Manager at Four Points by Sheraton Galveston, responded to this review, October 24, 2013
I am very disappointed that you did not have a o excuse, but I admit we are nearly complete in getting back to a first class facility as far as the building is concerned. I have shared your feedback as to your housekeeping stayover service was not up to par. It is standard to restock the coffee/tea service and water every day of your stay. I would like to invite you back to visit us again.
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HOUSTON, TX
Top Contributor
57 reviews 57 reviews
47 hotel reviews
Reviews in 44 cities Reviews in 44 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 4, 2013

We were visiting Galveston and chose the Four Points again. One big change since my last review was the opening of the "Pleasure Pier" which is basically just down the block. Very convenient if that is on your agenda. The staff was pleasant and helpful and we were upgraded to a suite overlooking the beach. You can't complain about that. We had plenty of room and we slept well although we did notice a regular knocking in the night which might have been some equipment in the hall but not overly annoying. Since parking for the pleasure pier is sometimes a problem, they gave us a "ticket" to identify our car. Our stay was brief but pleasurable.

Room Tip: Most rooms offer a glimpse of the beach but that is all
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert M, General Manager at Four Points by Sheraton Galveston, responded to this review, October 24, 2013
Thank you for your visit and feedback. As you are a seasoned traveler we really appreciate the great comments. You have plenty to compare to us and when we do well it means something.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burleson
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2013

Stayed at this hotel the week of Spring Break, best sleep I've ever had in my life! Literally went home and researched what mattresses they use in their rooms! Great views and the beach was only a few feet away. Loved it!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coppell, Texas
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 27, 2013

First off, the room was immaculate. The room was nicely furnished and the beds were super comfortable. The hotel is across the street from the beach and a short walk to the Pleasure Pier. We did skip the breakfast and instead tried various establishments along the beach. The staff here is first class. I had purchased on-line tickets and needed to print them out. Unfortunately, the printer at the workstation was down, so the staff had me forward the file to their reservation desk, and they printed them out for me. Saved the day.

The wireless service worked like a charm and we were on the 4th floor at the back of the hotel.

This is where we will stay next time we are in Galveston.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Galveston

Address: 2300 Seawall Blvd, I-45 South Between 23 & 24 Street, Galveston, Galveston Island, TX 77550
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Green Hotel in Galveston
#12 On the Beach Hotel in Galveston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Galveston 3*
Number of rooms: 118
Official Description (provided by the hotel):
Overlooking the Gulf of Mexico, Four Points by Sheraton Galveston is near the beach and Pleasure Pier, Schlitterbahn Waterpark, Moody Gardens, Strand Historic District, and Grand 1894 Opera House ... more   less 
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Also Known As:
Four Points By Sheraton Galveston Hotel Galveston
4 Points By Sheraton Galveston

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