First the good: location location location. 23rd and Seawall is perfect if you want to walk the half block to the Paradise Pier, to Fish Tales, to tee shirt and souvenir shops. The view from the suite is spectacular, both day and night. No obstruction to the view. Quiet suite on the fifth floor overlooks nothing but the Gulf of Mexico and the seawall. No noise from the pool. The Four Points also has room service if you are tired and want something basic. Handicap parking right at the front of the lobby. The suite is spacious, clean, bright, and the hotel is pretty new.
Now for the bad: No balcony! Awkward walk and wait for the elevators. The elevators are cross-wired. No, I'm not kidding. Got a tip from the front desk clerk to press the button on the elevator opposite from the one you want. Sounds weird but doable...but keep in mind that the 2 elevators are separated by the hallway, so you have to push the button on the one on the right and cross the hallway and wait for the one on the left side of the hallway. Not a big deal, unless you happen to be here on a holiday weekend. Or any summer weekend, for that matter. Why? The families with kids, coolers, and luggage carts.
Good: There is a bar and a restaurant in the lobby.
Good: Room service is available.
The room service menu is short and un-inspiring, but it's got the basics. Burger, breakfast (which includes the usual Continental, cereals, an "All American" with eggs and toast and potatoes and choice of bacon or sausage, and omelettes. They also offer a "Breakfast Pie" which is a quesadilla, choice of veggie or meat with cheese. At 8 pm the room service shrimp cocktail was plentiful (8 shrimp for $10) and the presentation was attractive in a martini glass, the shrimp were chilled, but a bit overcooked.
Bad: No salt, no pepper, no condiments (catsup, mayo, mustard). The fries were totally plain, no salt at all. My husband called RS and asked for salt and pepper and catsup, which came promptly with an apology.
Good: Nice bartender/RS delivery person was fast and personable. Kudos to her. Too bad the pepper shaker contained nothing but pepper dust -- literally not a speck of anything in it except the end-of-the-shaker dust.
Bad: The club sandwich was described as being turkey, lettuce, tomato, mayonnaise, and bacon on toasted white or wheat bread. It came with some limp tasteless pre-packaged turkey-ish meat, nice ripe tomato, crisp lettuce, mayo, and some lame Canadian bacon, i.e., HAM. I like bacon, so I was pretty disappointed to see limp ham-like meat on a sandwich. My husband called a second time (apologizing for calling again...honestly we were not trying to be difficult!) and mentioned the pepper shaker was empty and asked about the bacon when we got ham instead. The response was that "the kitchen must have been out of bacon"...but 5 minutes later the same nice bartender/RS delivery lady showed up with a plate containing 4 perfectly cooked crispy warm strips of bacon.
They tried to rectify the shortcomings, and did a pretty good job on round 3 of room service visits, but it was basic Room Service 101 that the kitchen staff should have gotten right on the first try.
Note: This is not a handicap-friendly hotel. If you are mobility-impaired like we are it's a walk to the elevator, then cross over and wait for the opposite one, there is seating in the nice lobby but nothing while you wait for the slow elevator, and ice machines on floors 1, 3, and 4. No one mentioned there was no ice machine on 5 when we checked in, which would have saved my husband a long walk back and forth up and down the corridor...with a leg brace.
As I said, it's the details that make or break a good stay. The Room Service was prompt but took 3 trips to get it right. The front desk clerk could have mentioned the ice machines were only on certain floors. The slow and cross-wired elevators make a 5th floor suite not nearly as nice as you pay for, and at the jacked-up holiday weekend rates this becomes more than annoying. The front desk clerk could have mentioned the ice machines were only on certain floors. We wanted a good gulf view, room service, a good location, and a nice clean updated room. The Four Points delivers on those counts, but they need some work on the little things to be as good as they have the potential to be. BTW, the bed is super-comfortable!
Noisy a/c, elevators are cross-wired,,,press the button on the one on the right side of the hall and...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.