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“Very good pre-cruise hotel” 4 of 5 stars
Review of Four Points by Sheraton Galveston

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Four Points by Sheraton Galveston
3.0 of 5 Hotel   |   2300 Seawall Blvd, I-45 South Between 23 & 24 Street, Galveston, Galveston Island, TX 77550   |  
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Ranked #24 of 49 hotels in Galveston
GreenLeadersSilver level
Lansing, KS
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Very good pre-cruise hotel”
4 of 5 stars Reviewed December 21, 2012

Stayed at the Galveston Sheraton one night prior to leaving on a cruise. Very nice, clean rooms and extremely friendly staff.

Hotel was in walking distance to a few restaurants along with one located in their lobby.

They allow you to leave your car in their parking lot for the duration of your cruise with no additional cost. We really appreciated that convenience. They do not have a shuttle but my husband dropped all us off at the port, went back and parked the car and took a taxi back - I believe it was less than $10 for the taxi ride.

I highly recommend this hotel - and would definately consider staying there again if ever in the Galveston area.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert M, General Manager at Four Points by Sheraton Galveston, responded to this review, December 28, 2012
Great News! We are one of the closer hotels to the cruise port and really appreicate the high praise. We look foward to your safe return and next stay at Four Points.
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228 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Euless, Texas
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed December 17, 2012

We got back from our cruise late and didn't want to makethe 5 hours drive home so we headed for a hotel. The rooms are SUPER clean, the staff friendly, great location across from the pier with the roller coaster and ferris wheel. They have a mini store there and a restaurant in the hotel which is convenient. The beds are the best! Super comfotable and the entire family slept way past our normal wake time. We will stay here again!

Room Tip: Ask for a room on an upper level facing the pier.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert M, General Manager at Four Points by Sheraton Galveston, responded to this review, December 20, 2012
I am so happy that you enjoy your recent visit with us. We have been working very hard to create a clean, well serviced, and friendly enviroment. Housekeeping is getting trained, front desk handling request better, and food/beverage is getting consistant. Thank you and hope to see you again soon.
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Austin, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 13, 2012

My husband and I have stayed at Four Points several times. Our stay on November 9th thru 10th was the worst. The room and bathroom was dirty. The patio furniture was also dirty. I had asked for a large ironing board to be in the room when we came. The ironing board was broken. The air conditioner was not working. The thermostat was reading 75. You had to put it on 69 to get it to come on. The elevator was also very slow. My husband and I went out to dinner. When we returned we asked Malia at the front desk for some extra towels and wash clothes and a 6:00 am wake up call. After a hour and half we called the front desk and asked again about the towels and wash clothes. The lady at the front desk said she would bring them herself. After another a hour we went down to the front desk to inquire about the towels and wash clothes. We did not get a wake up call the next day or a early check out sheet. Luckily my husband set his alarm on his cell phone or we would have been late for an appointment on Saturday. We have a reservation to stay again on December 14th thru 15th. We will be cancelling it.

Room Tip: Pick another hotel.
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Gilbert M, General Manager at Four Points by Sheraton Galveston, responded to this review, December 6, 2012
Thank you for your honest feedback. I am the newly hired General Manager and I completely understand your frustration. I am starting a Preventative Maintenance for the rooms so that these issues do not arise. I am also training the staff on how to clean rooms, handle guest issues and attend to guest request to better serve our guest. I have been here three weeks and working hard to make it a much better place to stay. I hope you give us another chance one day to see how much we have improved.
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Fort Worth, Texas
Top Contributor
76 reviews 76 reviews
21 hotel reviews
Reviews in 44 cities Reviews in 44 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 8, 2012

My husband and I stayed at the Sheraton prior to our cruise. The hotel allows you to leave your car in their parking lot while on your cruise. The room was very nice. The hotel is located right across the street from Pleasure Pier. It was clean and the front desk staff was accommodating.

We would stay again for a pre-cruise stay.

Room Tip: Ask for a view. Our view was a brick wall.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert M, General Manager at Four Points by Sheraton Galveston, responded to this review, December 6, 2012
Great! I am happy to hear everything went fine. We are a great location for the pre and post Cruise stays. Thanks and hope to see you again in the very near future.
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Tulsa, Oklahoma
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed November 5, 2012

C'mon. It's pretty basic. Make up the room before you let the customer in.

We booked two rooms with King beds via expedia. When we checked in we were told we were given a room with a king and a room with two queens because we booked through expedia and didn't pay full price. They eventually coughed up the second king room, but kudos for treating us like second class citizens.

No thanks.

Room Tip: Rooms face the amusment park or the wall of another hotel. Don't bother it you want a veiw.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert M, General Manager at Four Points by Sheraton Galveston, responded to this review, December 6, 2012
Not sure what may have happened on your situation, but we will take it as a learning oppurtunity. It can only make us better. I do hope you give us a second chance.
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Houston
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 5, 2012

We are Platinum level awards members with Starwood which means we travel, a lot! First thing we noticed when we walked into this hotel is that the ceilings are awkwardly low...I've never been in a hotel with ceilings this low. The concierge put my husband and I in a room with 2 full beds without even asking if we may want a King. (again, remember we're Platinum level guests and expect to be treated that way. It's the small things, people!) There are only 2 elevators and they are SLOOOOOW. One of them was out of service, beeping obnoxiously, so it took an unreasonably long time to get up to the room, discover the full beds, and get back down for new keys and go back up again. The beds are comfy and it was mostly clean but don't expect much. If you're traveling with kids and want to be close to the beach and the Pleasure Pier, consider this hotel. Otherwise, it doesn't stack up to most Starwood Properties.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert M, General Manager at Four Points by Sheraton Galveston, responded to this review, December 6, 2012
Thank you for the feedback. Not much I can do about the low ceilings, but I can make sure staff take care of all of our guest including SPG's Platinum guest. We have just recenly had the elevator rebalanced? Anyway, they work well now. Please visit us again and see how we are doing.
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Blue Springs, Missouri
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 17, 2012

My husband and I were staying in Galveston for one night before our cruise and had a voucher from Priceline to bid on a hotel as part of the cruise package. I had read many reviews about Priceline after booking the cruise and became a little wary of their customer service. I tried to learn everything I could about bidding so we didn't get stuck in a horrible hotel for the night. I planned on bidding on a 3 star hotel in Galveston and knew that there were only 3 hotels with that rating in the east Galveston area. I read many reviews of all three hotels and found the Four Points was not getting good reviews, it seemed mainly because an elevator was broken and took forever to get one. I knew this was the hotel we would get after I bid $1 to the voucher...and it was! I emailed the hotel and asked if we could get a king size bed and hoped for the best when we got there.
When we arrived at the hotel (earlier than check-in time) we were not greeted by the desk clerk who was having issues with her computer. She called her manager to assist her and she didn't acknowledged us as well. it took several minutes before she greeted us and checked us in.
I went to hold the elevator while my husband got the bags and was suprised that both elevators opened right away, they were working just fine. When we got to our room on the fourth floor we found it to be very nice, clean,with a very comfortable bed and a great view of the Pleasure Pier and the gulf. We were very pleased with the room and especially the location of the hotel to everything. If it weren't for the first "hiccup" in our stay I would have given this the highest rating.

Room Tip: The Fourth floor with a view of the gulf
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert M, General Manager at Four Points by Sheraton Galveston, responded to this review, December 6, 2012
I am glad to hear you had a great stay with us. I understand the small issue at the arrival process is training. I have worked with the front office staff on basic hotel greetings and computer skills with a newer property management system. Just having leadership has really been the difference here and we have a great little place. Creating a service culture has been my focus so that staff really grasp what is important. I hope to make the difference.
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Additional Information about Four Points by Sheraton Galveston

Also Known As:
Four Points By Sheraton Galveston Hotel
4 Points By Sheraton Galveston
Four Points By Sheraton Galveston Hotel Galveston
Address: 2300 Seawall Blvd, I-45 South Between 23 & 24 Street, Galveston, Galveston Island, TX 77550
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#1 Green Hotel in Galveston
#10 On the Beach Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Galveston 3*
Official Description (provided by the hotel):
Overlooking the Gulf of Mexico, Four Points by Sheraton Galveston is near the beach and Schlitterbahn Waterpark, Moody Gardens, Strand Historic District, and Grand 1894 Opera House ... more   less 
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