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“Queen of the Gulf” 5 of 5 stars
Review of Hotel Galvez & Spa, A Wyndham Grand Hotel

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Hotel Galvez & Spa, A Wyndham Grand Hotel
4.0 of 5 Resort   |   2024 Seawall Blvd., Galveston, Galveston Island, TX 77550   |  
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Ranked #7 of 49 Hotels in Galveston
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2,112 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, TX
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 20, 2013

I've stayed at the Galvez many times over the years. I rotate between them and the San Luis, and have enjoyed going back to the Galvez, as it's where my family stayed when I was growing up. Unfortunately I won't be returning. I attended a wedding there recently and left my car with the valet upon arrival. When my car was returned, the hood ornament was missing. Obviously it had been ripped off while parked in the garage. I had just bought the car, and was very disappointed. The valet guy took my information, took a picture of the car, and told me someone would be contacting me. I was pretty annoyed as I drove away, because we all know how insurance situations work out. However, I thought, "You know what? It's the Galvez. Surely they will make things right." The next morning I contacted the manager of the valet services: Joe DENT. I related the story to him and he told me that he had been informed of the situation. He said that he'd be sending my information to the insurance company, but "from the sound of your story, it doesn't look like we'll be held liable." As I expressed my complete confusion, he went on to say something to the effect of, "You know, it's a really long drive from Austin, don't you think it's possible your hood ornament blew off on the trip?" WOW. I was totally speechless. This manager was basically accusing a customer of lying over a hood ornament. It was really insulting and completely out of character for an employee of the Galvez. Upon my arrival home, I contacted the hotel manager and spoke to his assistant, Tracy. She was much more understanding, but there was little she could do. To this day, the Galvez has not made things right, and I was out $125 for the damages to my car. I wouldn't be so disappointed if the manager had handled things correctly. But to be accused of making up a story about my car's hood ornament, considering I've been a long time customer of the hotel, was indeed disappointing. It would be great if a staff member would make things right. Still not to late! Until then, my family will be enjoying the San Luis. Advice: Don't park your car in the valet! If it's damaged, it will be your fault!!

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGalveston, Guest Relations Manager at Hotel Galvez & Spa, A Wyndham Grand Hotel, responded to this review, September 9, 2013
We are so sorry to hear about your experience with the valet service which is contracted with Towne Park. Our gated parking garage is used by our valet service as well as by our guests who opt to self park. As is the case with most garages, we are not responsible for damage but we wish this would have been handled in a more satisfactory manner. Again, please accept our apologies and know that your review has been shared with the appropriate staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Katy, Texas, Usa
1 review
4 of 5 stars Reviewed August 20, 2013

Please deep clean the bathrooms. Need to better advertise the Hall of History to your guests. The manager-types at the desk need to change their crabby existence and crabby expressions...they should take lessons from the "regular" desk person that stands right next to them! Galvez is a great location, lovely pool area, great historical location.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGalveston, Guest Relations Manager at Hotel Galvez & Spa, A Wyndham Grand Hotel, responded to this review, August 21, 2013
Thank you for your insight on your stay. It is wonderful to know that you enjoyed our Hall of History. We appreciate your feedback and hope that you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Galvez & Spa, A Wyndham Grand Hotel

Address: 2024 Seawall Blvd., Galveston, Galveston Island, TX 77550
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Galveston
#3 Luxury Hotel in Galveston
#5 Romantic Hotel in Galveston
#5 Business Hotel in Galveston
#6 Family Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Galvez & Spa, A Wyndham Grand Hotel 4*
Number of rooms: 224
Official Description (provided by the hotel):
Hotel Galvez & Spa, A Wyndham Grand® Hotel and National Trust Historic Hotel of America, is the only historic beachfront hotel on the Texas Gulf Coast. This 224-room, century-old hotel offers 13,000 square feet of meeting space, a 9,763-square-foot spa, fitness center, full-service restaurant, lobby bar and pool with a swim-up bar. The hotel is rated four diamonds by AAA and is owned by Galveston preservationist George Mitchell as part of Mitchell Historic Properties. ... more   less 
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Also Known As:
Hotel Galvez And Spa, a Wyndham Grand Hotel
Hotel Galvez Wyndham Historic
Wyndham Galveston
Galveston Wyndham
Galvez Hotel Galveston

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