Not only did my room ( which I was told was recently renovated) smell like sewage and feces (not kidding), but when I expressed my concerns to the desk person, he didn't care, was unprofessional and basically negated my concerns stating " I usually sell this room for $100/nt" and "there is nothing wrong with the room". I tried to be nice but the guy who appeared to be the Manager, did not care. Customer service was not a priority. Initially I requested air freshener and he brought me some, but after 30 minutes. the smell was still overwhelming. The door to the room did not have an electronic entry and was dirty, almost muddy. He refused to reimburse me for the ,room and even for the pet fee which was not advertised on hotels.com (they were also unhelpful in assisting me to get my money back - another story. I was in the room for about 30 minutes. To me, it was worth losing the money and getting another hotel as there was no way I could stay there, especially after the way the proprietor acted.
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- Also Known As:
- Best Western Inn By The Bay Hotel Rockport
- Best Western Fulton
- Fulton Best Western