I spent two nights here during a business trip. This is an upscale and attractive hotel, with spacious and comfortable rooms. It is well located for any travel to the Frisco/Plano area. I did have an issue, but it was impressively resolved by the night manager Bob. My room happened to be next door to the 'presidential suite' and I was awakened late one night by a party in that suite, in which I could hear everything through the connecting doors. I called the front desk and within 10 minutes, the party was over. The manager left me a very courteous letter and sent an email to me as well. I was very pleasantly surprised by this high level of service.