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“wedding rehearsal dinner” 5 of 5 stars
Review of The Westin Stonebriar

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The Westin Stonebriar
4.0 of 5 Resort   |   1549 Legacy Drive, Frisco, TX 75034   |  
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Breakfast for 2 Included
Ranked #4 of 12 Hotels in Frisco
wylie,tx
Top Contributor
56 reviews 56 reviews
23 hotel reviews
Reviews in 35 cities Reviews in 35 cities
83 helpful votes 83 helpful votes
“wedding rehearsal dinner”
5 of 5 stars Reviewed March 14, 2013

The Westin Stonebriar was kind enough to help us out in a last minute need to find a place for our son's wedding rehearsal dinner. We had planned a rehearsal dinner event at a local restaurant. we got word that this local restaurant closed their doors the day before we were to have our event. Westin Stonebriar heard about our predicament from a person who knew of our problem. They called us immediately and said they would do what they could to help us plan a nice rehearsal dinner for my son and his fiance. We met with them the day of the rehearsal and they went out of their way to make the dinner look as if it had been planned a long time. They were so wonderful to us and how they made a bad situation into a wonderful evening for family and friends. Even though we didn't stay in the rooms , the hotel was beautiful and wonderful service and helpful employees.

Room Tip: close to shopping and restaurants
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar, responded to this review, March 16, 2013
Dear Eagles78 –

Thank you very much for having your son’s rehearsal dinner at the Westin Stonebriar. I am delighted to hear that we were able to “turn a bad situation into a wonderful evening for your family and friends” on such short notice. Thank you for your great comments about our staff, I know they appreciate it. I hope you will visit us again soon.

Stay well,

Jean de Vogue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 11, 2013

While everything didn't go perfectly at the Westin Stonebriar, the staff was wonderful about fixing things very quickly. All the staff was very friendly no matter the encounter and all were so helpful, couteous and professional. I had an issue with the shower for which I called the front desk. Maintenance came up and fixed the issue every quickly. I would definitely recommend this hotel.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar, responded to this review, March 16, 2013
Dear aeh1414 –

Thank you very much for your recent stay. While I am sorry to hear that your stay was anything less than perfect, I am glad to hear that ours teams were able to effectively recover the situation with the shower in your room. I hope we will have the pleasure in welcoming you again soon.

Be well,

Jean de Vogue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2013

A friend of mine and I stayed overnight for a "girls' weekend getaway" and couldn't have been more pleased with our choice. The room was spotless and the beds were "heavenly," as everybody already knows about the Westin. They were just the ticket for the two tired Moms that we are. The hotel was nearly booked to full capacity with a conference, but it was extremely quiet and peaceful. The lobby is spacious and the hotel boasts more than one restaurant space (as well as a number of others within a short driving distance - with a complimentary hotel shuttle if you don't have a car), so we never felt cramped or crowded. The rooms are clearly well-insulated because we were not disturbed by the sounds of other guests coming and going. There is an enormous ribbon-shaped outdoor pool with waterfalls and a hot tub that would have certainly been the centerpiece of our visit had we brought our children along. But what truly set this hotel apart from others in the chain was Alvina at the front desk. She was completely professional, yet at the same time very warm and "real." By the end of our quick check-in, during which time she got us a better rate than we thought possible and arranged for special touches to our room, we wanted to invite her to join us! Yes, we will remember the peace and quiet we experienced, but perhaps even more we will remember the care and thoughtfulness with which we were treated. Thank you, Westin and thank you, Alvina.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar, responded to this review, March 16, 2013
Dear Ariana K –

Thank you very much for staying with us and for taking the time to share your experience with the Trip Advisor community. I am thrilled to hear that you thoroughly enjoyed your stay we were able to fulfill all your expectations.
Thank you for recognizing Alvina, she is a great asset to our front office team and I will be sure to share with her your positive comments.

We look forward to next “girls’ weekend getatway”.

Stay well,

Jean de Vogue
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New York
Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 3, 2013

I have stayed at this hotel over one hundred times for business over the years. I travel a great deal as I am a consultant and my best hotel service experience is at the Westin Stonebriar. The general manager and all the staff make a great effort to welcome and serve guests. They try to anticipate your needs and deliver. I highly recommend the hotel. By the way, location is convenient to Plano businesses and a short drive to Dallas. The golf course is very good if you have a leisure day.

Room Tip: Ask for high floors and a corner room.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar, responded to this review, March 15, 2013
Dear jfrao –

What a great review and recommendation! Your feedback means a lot us as you stay with us year round. We pride ourselves on the personal service we deliver. Thank you for your positive comments about our associates, I know they appreciate your recognition of their hard work. We look forward to your return.

Stay well,
Jean de Vogue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
Top Contributor
104 reviews 104 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 25, 2013

We have stayed at the Westin Stonebriar before, and were very pleased. They did not dissapoint this time as well. Great service, clean, and comfortable room, and a quite place to stay. Good access to the highways, but far enough away to be peaceful.
We will come back again. It is not your typical "free breakfast, cookie cutter place. But, if you want to be treated well, and have a bar to stop off in. This is the place!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar, responded to this review, March 9, 2013
Dear trans4med –

Thank you very much for your staying with us again. I am delighted to hear you enjoyed your stay as much as last time. Thank you for the great feedback about our associates, our rooms and our breakfast. We look forward to your next visit.

Stay well,

Jean de Vogue
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 3, 2013 via mobile

This is our second time at this hotel. We love Starwood properties and try to stay at one when cost allows. This was a trip for my wife's 30th birthday, so we wanted a nice hotel that was close to the restaurants and shops she likes.
Jean de Vogue, the front desk manager, was incredible. He helped us get a nicer room and set us up with some nice amenities. But even aside from the perks, Jean and his staff were extremely friendly, welcoming, and helpful.

Since we were here in winter, and one of the hotel's main draws is its location next to a golf course, the hotel wasn't very full, which was nice. The location feels very secluded, but you're 5-10 minutes away from Ikea, the Stonebriar Mall, and the Shops at Legacy, so it's a great setup. You can get to all of those places without having to jump in the highway.

If you're in the Frisco area and want something a bit nicer than the loft-style hotels right next to the mall, then this is your place.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar, responded to this review, March 9, 2013
Jking1119 -

Thank you very much for choosing to celebrate your wife’s 30th birthday at our property and also for your very kind comments and feedback on Trip Advisor. I am thrilled that you enjoyed your stay with us. We love to surprise and delight our guests. I hope we will have the pleasure in welcoming you again and please reach out to me personally the next time your travels bring you back to Frisco.

Stay well,

Jean de Vogue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison
Top Contributor
212 reviews 212 reviews
178 hotel reviews
Reviews in 120 cities Reviews in 120 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed February 2, 2013

There were some things that really bothered me about the place. If you do not valet, you have to park in a back lot, and if you have a roller back, you have a bunch of stairs you have to navigate. There should be ramps. I took pics.

The hotel was very nice overall, and slept very well.

Internet was poor, elevators were noisy.

Room was very nice, and quiet! Loved it.

Housekeeping does a find job too.

Room Tip: Valet - walk to the hotel is a pain if you have roller bag
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar, responded to this review, February 8, 2013
Dear ClickTheGeek –

Thank you very much for staying with us and for your high marks. Thank you also for recognizing our Housekeeping Team, I know they appreciate it. I am glad to hear that you enjoyed your room and that you slept very well. I sincerely apologize for the long walk you experienced (especially with a rollerback) from the parking lot to the entrance as the hotel was very busy that day. For your convenience, I recommend pulling up to our front drive and dropping off your luggage and later park your car.

We look forward to your next stay.

Stay well,

Jean de Vogue
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Stonebriar

Address: 1549 Legacy Drive, Frisco, TX 75034
Phone Number:
Location: United States > Texas > Frisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Frisco
#3 Romantic Hotel in Frisco
#6 Business Hotel in Frisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Stonebriar 4*
Number of rooms: 301
Official Description (provided by the hotel):
Located in the North Dallas suburb of Frisco, The Westin Stonebriar offers a rejuvenating haven away from the rigors of travel. ... more   less 
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Also Known As:
The Westin Stonebriar Hotel Frisco
Westin Stonebriar Hotel
Westin Frisco
The Westin Stonebriar Resort
Westin Stonebriar Frisco Texas
The Westin Hotel In Frisco Tx
Frisco Westin

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