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The Westin Stonebriar: Traveler Reviews

4.0 of 5
1549 Legacy Drive, Frisco, TX 75034
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The Westin Stonebriar
Ranked #4 of 12 hotels in Frisco
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187 reviews from our community

Traveler rating
    107
    47
    19
    10
    4
See reviews for
Families
50
 
Couples
31
 
Solo
11
 
Business
65
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Oklahoma City, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great secluded getaway with top-notch staff”
5 of 5 stars Reviewed February 3, 2013 via mobile

This is our second time at this hotel. We love Starwood properties and try to stay at one when cost allows. This was a trip for my wife's 30th birthday, so we wanted a nice hotel that was close to the restaurants and shops she likes.
Jean de Vogue, the front desk manager, was incredible. He helped us get a nicer room and set us up with some nice amenities. But even aside from the perks, Jean and his staff were extremely friendly, welcoming, and helpful.

Since we were here in winter, and one of the hotel's main draws is its location next to a golf course, the hotel wasn't very full, which was nice. The location feels very secluded, but you're 5-10 minutes away from Ikea, the Stonebriar Mall, and the Shops at Legacy, so it's a great setup. You can get to all of those places without having to jump in the highway.

If you're in the Frisco area and want something a bit nicer than the loft-style hotels right next to the mall, then this is your place.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
Ask jking1119 about The Westin Stonebriar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar, responded to this review
March 9, 2013
Jking1119 -

Thank you very much for choosing to celebrate your wife’s 30th birthday at our property and also for your very kind comments and feedback on Trip Advisor. I am thrilled that you enjoyed your stay with us. We love to surprise and delight our guests. I hope we will have the pleasure in welcoming you again and please reach out to me personally the next time your travels bring you back to Frisco.

Stay well,

Jean de Vogue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison
Top Contributor
188 reviews 188 reviews
161 hotel reviews
Reviews in 104 cities Reviews in 104 cities
80 helpful votes 80 helpful votes
“Nice older TX hotel”
4 of 5 stars Reviewed February 2, 2013

There were some things that really bothered me about the place. If you do not valet, you have to park in a back lot, and if you have a roller back, you have a bunch of stairs you have to navigate. There should be ramps. I took pics.

The hotel was very nice overall, and slept very well.

Internet was poor, elevators were noisy.

Room was very nice, and quiet! Loved it.

Housekeeping does a find job too.

Room Tip: Valet - walk to the hotel is a pain if you have roller bag
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ClickTheGeek about The Westin Stonebriar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar, responded to this review
February 8, 2013
Dear ClickTheGeek –

Thank you very much for staying with us and for your high marks. Thank you also for recognizing our Housekeeping Team, I know they appreciate it. I am glad to hear that you enjoyed your room and that you slept very well. I sincerely apologize for the long walk you experienced (especially with a rollerback) from the parking lot to the entrance as the hotel was very busy that day. For your convenience, I recommend pulling up to our front drive and dropping off your luggage and later park your car.

We look forward to your next stay.

Stay well,

Jean de Vogue
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
20 helpful votes 20 helpful votes
“Not That Impressed”
3 of 5 stars Reviewed January 31, 2013

Upon entering my room initially at the Westin Stonebriar, I was impressed with the size of the room and its appointments. Two queen beds don’t overwhelm the area, with plenty left over for large chairs and a bench. A large desk too. There is plenty of space to move around the bathroom.

But a closer look showed that the maintenance doesn’t quite keep up. My room included a broken toilet handle, loose electrical outlet, and a fairly well stained carpet.

The bars, restaurants and public areas are well designed for meetings and groups. I am just not so overwhelmed with the condition of the room.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask slovaktoo about The Westin Stonebriar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar, responded to this review
February 8, 2013
Dear slovaktoo –

Thank you for your staying with us and for taking the time to share your feedback with us. I am pleased to hear that you were impressed by the size of your room and that you enjoyed the large space in the bathroom as well as the design of our bars, restaurants and public areas. I am very sorry to hear about the loose fixtures and the carpet stains in your room. I have shared your comments with our Housekeeping and Engineering Teams. If you have the opportunity to visit us again, please feel free to reach out to me directly so I can ensure that that we assign you a room which is up to our standards.

Thanks again for your feedback and I hope we will be able to welcome you again in the future.

Be well,
Jean de Vogue
Front Office Manager
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Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Great visit New Years Eve”
5 of 5 stars Reviewed January 28, 2013

We stayed with friends New Years Eve, and were very close to entertainment and restaurants. The staff are great and the hotel is very nice. We hope to stay again soon. When we needed a taxi it was there very quickly. My wife left her ipad in the room and it was waiting at the front desk when I returned.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Worldtex about The Westin Stonebriar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar, responded to this review
February 1, 2013
Dear imrunninglate –

Thank you very much for your recent stay and for sharing your experience with the Trip Advisor community.
Glad to hear you enjoyed your stay and that you were able to retrieve your wife’s ipad.
I hope that we will have the pleasure in welcoming you again soon.

Be well,

Jean de Vogue
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Beautiful Hotel and Very Friendly Staff”
5 of 5 stars Reviewed January 26, 2013

My husband and I stay at this hotel every January for a manager's meeting and we always enjoy our stay here. Very friendly staff, great food, comfortable rooms and well maintained property. I would definitely recommend to others.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask imrunninglate about The Westin Stonebriar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar, responded to this review
February 8, 2013
imrunninglate -

Thank you very much for your return visit and for your great comments about our Team and our facility. We are glad that you and your husband enjoyed your stay with us and we definitely look forward to welcoming you back next year!

Stay well,

Jean de Vogue
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Stonebriar

Also Known As:
The Westin Stonebriar Hotel
The Westin Stonebriar Hotel Frisco
Westin Stonebriar Hotel
Westin Frisco
The Westin Stonebriar Resort
Westin Stonebriar Frisco Texas
The Westin Hotel In Frisco Tx
Frisco Westin
Address: 1549 Legacy Drive, Frisco, TX 75034
Phone Number:
Region: United States > Texas > Frisco
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Frisco
#6 Business Hotels in Frisco
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located in the North Dallas suburb of Frisco, The Westin Stonebriar offers a rejuvenating haven away from the rigors of travel. ... more   less 
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The Westin Stonebriar
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