That's what I can start out by saying, "help wanted" or should I say " help needed". The hotel makeover guy really should pay this place a visit. He would have a "heyday" at this place. Upon arrival, I walked in and was "sized up" by the Director of Customer Relations. " size up" means to visually make look at someone and make an assumption about that person. It was clear she made a judgement on the spot, very clear to read her face. I explained who I was and she immediately told me there were no reservations under my name. Really? That's odd because I gave my card to hold this hotel room weeks ago. I went out to the car to the see if I printed out the confirmation number but I had not. Upon re-entry I explained that I know for a fact that I made a reservation. She once again told me sorry, no reservation. I double checked my car for the confirmation but could not find it. I walked in and looked at the history on my phone and guess what, I still had the call log. Hahahah. So I showed the (Director of Customer Relations) my phone and she said, well.....what's your phone number?. Really, she can magically find my reservation now?. Yep, she sure did, under a completely different name than I reserved......
Got that handled, and was able to go to my room. Here is where the other "really this place gets high ratings" thought came. There were VERY large spider webs in the corners of the rooms covered in dust, our sheet had a stain on it?., the toilet had "short and curlies" on it....all of this after waiting to get in after she said it was ready.....
Really seems that the Director of Customer Relations should really have her title examined by the owner.....
Anyway, 1 more night here and I'm out of here. Will NOT be recommending this place to anyone EVER. If I am asked about my stay, it will be an honest answer on my experience.
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- Also Known As:
- Fredericksburg Inn And Suites
- Fredericksburg Hotel Fredericksburg