Just returned from a 4 night stay for a conference.
PROS : The room was large, the linen package was plush and the beds comfortable. The toiletries were Aveda Rosemary and mint. Plenty of outlets and well lighted! The catering was excellent with a emphasis on Mexican specialties. The room and common areas were fresh, with a subtle luxury "cowboy" theme. A nice property that felt like a cut above.
CONS: On our first night there was a small fire on the 6th floor. The fire alarm got me out of bed about 2:45, and we spent about 30 minutes until we could go back to our rooms. I never saw a staff person while we were out side (this is fine if they were busy) but there was ZERO attempt at service recover. No letter from the manager under the door, no automated call, no message that they were crediting points to my Marriott account..........the funny thing was the conference was on "the patient experience", and we were all a little surprised that there was no thanks for our cooperation and apology for the inconvenience. It also would have been a chance to talk up all of the good things their staff did to keep us safe.
- Official Description (provided by the hotel):
- A luxury in downtown Fort Worth that offers special weekend package rates. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Fort Worth
- Fort Worth Renaissance