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“Excellent service!” 4 of 5 stars
Review of Hilton Fort Worth

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Hilton Fort Worth
3.5 of 5 Hotel   |   815 Main St, Fort Worth, TX 76102 (Downtown Fort Worth)   |  
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Ranked #16 of 100 hotels in Fort Worth
boston, ma
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
“Excellent service!”
4 of 5 stars Reviewed June 15, 2013

I stayed here for three nights in June and had a lovely stay. Everyone from the concierge to the bartender was just delightful. The Hilton Fort Worth had some of the best customer service that I have experienced in a while!

The hotel and the room itself was a little dated. It seems like they were probably fresh in the mid-nineties. Nothing interesting, but perfectly acceptable accommodations. My room (floor 11) was huge and immaculate! Everything was fresh and clean. No complaints here!

The breakfast buffet was great, and again, the service perfection! There is a Starbucks that is in the hotel as well as a Ruth's Chris. The Starbucks closed (I believe) around 6, which wasn't completely convenient. It would have been nice to be able to get a coffee after work.

My only small issue was that a lot of the stations did not receive a signal on the TV. I was staying with others, and they all had the same problem. Again, not a big problem but a little annoying.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, June 16, 2013
We appreciate that you stayed with us recently and also took time to review your stay. Thank you for your comments- they are much appreciated. Good suggestion on Starbucks- we are considering staying open later...we are fortunate to have Ruth Chris in the hotel along with our Cafe Texas, Skylight Bar and In Room Dining. Also appreciate your comments regarding the TV reception- we are addressing as I write this. We are always looking for comments to assist in quest to constantly improve our service, amenities and accommodations. I know the housekeeping team will appreciate your comments regarding the cleanliness of the guest rooms. They really work hard to provide a clean guest room to all our many guests. We are hopeful on your next visit to downtown Fort Worth that will stay with us again. Thank you and enjoy the summer. Dave Fulton VP and General Manager dave.fulton@hilton.com
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542 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Dayton, United States
1 review
5 of 5 stars Reviewed June 13, 2013

The staff was gracious, accommodating, professional, and made the stay extremely welcoming. The restaurant offered a varied menu with healthy options. Downtown Fort Worth offers a great variety of excellent restaurants in a safe environment. The history of the hotel and area is presented with respect to all and honors the tradition of Fort Worth. We had a great time and hope to come back to this hotel again.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, June 14, 2013
Thank you for staying with us recently and for taking time to review your experience. I appreciate your kind words regarding our staff- they really enjoy being hospitable to all our guests and visitors to the hotel. As you mentioned the hotel is walking distance to so many restaurants, entertainment venues, historic and cultural venues and as you discovered the hotel has a great deal of history including the new JFK Tribute park right in front of the hotel. We are hopeful when you visit Fort Worth again you will stay with us. Thank you again. Dave Fulton VP and General Manager. dave.fulton@hilton.com
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Dallas, United States
1 review
4 of 5 stars Reviewed June 13, 2013

I stayed in this hotel for a wedding. The entire event was very well done. The wedding was well-run by hotel staff. My room was large, with a good view of downtown Fort Worth. In-room breakfast was especially good and delivered hot and on-time. Great location, easy to walk to many of Ft. Worth's best downtown attractions--Cliburn competition was across the street. Only complaint was that the overnight parking was $22, which I thought was pricey. Staff was very friendly--just what I expected in Ft. Worth. Good historic info about the Kennedy's stay. Beautiful barbed wire sculpture in lobby was fascinating--more Ft. Worth ambience.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, June 14, 2013
Thank you for staying with while attending a wedding at the hotel and for taking time to review your stay. We have weddings almost every weekend and our staff really enjoys making great memories for so many guests. As you mentioned we are walking distance to so many restaurants, entertainment venues, cultural venues- including Bass Hall where the Cliburn competition took place most recently. I appreciate your kind words regarding our team members as well. I am pleased you noticed the Horse Sculpture in the lobby- it is two miles of barbed wire- all done by hand!! It is amazing. I am hopeful the valet experience fast and friendly . We again appreciate your comments and are hopeful on your next visit to Fort Worth that you will stay with us again. Dave Fulton VP and General Manager. dave.fulton@hilton.com
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Lewisville, United States
1 review
5 of 5 stars Reviewed June 4, 2013

Very short stay, but plan to revisit. If you are a history buff from the Northeast or anywhere for that matter you will be pleasantly surprised that JFK spent his last night here before going on the infamous Dallas motorcade the next day.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, June 7, 2013
Thank you for staying with us recently and for taking time to review your experience. The hotel has a great deal of history...from being an Historic Landmark as well as being the hotel that JFK and Jackie stayed the night before they traveled to Dallas. The city of Fort Worth has recently completed the JFK Tribute Park right in front of the hotel with a bronze stature, large pictures of the day in Fort Worth and some great quotes on the granite walls. I am hopeful you had a chance to see the park. We often say about the hotel "A moment in time and place in history" We are hopeful you will visit Fort Worth again soon and stay with us. Thank you Dave Fulton VP and General Manager. dave.fulton@hilton.com
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Hartford, Connecticut
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 1, 2013

I spent 7 nights at the Fort Worth Hilton in May during the Van Cliburn Piano Competition and was extremely pleased. My room (408) was large and clean with a comfortable bed, full-size couch, and work area. I exerienced none of the issues that others have written about in terms of rooms looking tired and in need of a redo, and had no problems with the bathroom or a/c. Staff members across-the-board were friendly and made me feel welcome. Hotel is in an excellent location for Bass Hall and the Convention Center. Numerous restaurants were within easy walking distance. There's an excellent casual restaurant off the lobby but it is open for breakfast and lunch only. Gym equipment was in good shape. I will definitely consider staying here again next time I am in Fort Worth.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, June 2, 2013
We are pleased that you enjoyed your 7 day stay with us while attending the Van Cliburn Piano Competition at near by Bass Hall. We had other guest stay with us as well that were attending the event. I appreciate your kind words regarding the team members, your accommodations, our Cafe Texas and as you mentioned within walking distance to so many other restaurants, entertainment, convention center, our fitness center and cultural venues. We are also hopeful you had to chance to visit the new JFK Tribute directly in front of the hotel. We are hopeful on your next visit to Fort Worth that will stay with us again. Thank you. Dave Fulton VP and General Manager. dave.fulton@hilton.com
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 31, 2013 via mobile

As HHonors Diamond Members and HGVC Owners, my husband and I have stayed in many different Hilton hotels and resorts all over the States. We love the brand. This particular property however, is a HUGE exception.

I was so uncomfortable the entire time we were here, starting with pulling up to the door. We arrived very late after a long day on the road. There was no one outside, and since parking is valet only ($22), my husband went inside to check us in and let someone know we were there. As he was walking in, a homeless man approached him and asked for what he could spare. My husband politely explained that he doesn't carry cash when traveling (honestly, he doesn't) and went inside. I sat in the locked car with the man standing against the hotel entrance staring at me until my husband came back out. Not the hotel's issue exactly, but something to consider about the location.

The creepiness contined as we got to our room. We heard voices coming from inside as we were opening the door. It turned out to only be that someone had left the tv on, but at 2am that's a very scary way to be introduced to your room--especially after the experience downstairs.

We had a corner room on the sixth floor, which would have been great if everything hadn't been so damp and musty. It smelled of cigarrette smoke, and I don't know if it was the air conditioning or just the age of the building but the carpet and bedding felt damp. It felt so gross to be in bed that I couldn't get comfortable, let alone sleep. My husband took the extra fleece blanket from the closet and made a "taco" for me to sleep in so that I wasn't actually touching any of the damp bedding. That worked, but the damage was done. I couldn't wait to get out of there this morning! I actually sat outside while he checked out and got the car from valet, because I didn't want to be in that building one more minute.

Now, all that being said, the staff was very friendly. The lobby and common areas of the hotel are beautiful in an "historical" sense. If you like creepy, damp, musty old places, this might the spot for you--but it certainly wasn't for me!

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, June 6, 2013
I appreciate that you have taken time to review your stay with us. I totally apologize for the lack of an appropiate hospitality experience. I appreciate your honest and direct comments and feedback. I that you for your kind words regarding the staff members and the lobby and common areas. If you could provide your room number it woud be very helpful to review the room comfort. Thank you again. Dave Fulton VP and General Manager. dave.fulton@hilton.com
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Missouri City, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 30, 2013

The staff at this Hilton could not be better. The Embassy Suites Fort Worth overbooked and gave the room away that we booked months in advanced. When the Embassy Suites sent us over to the Hilton they told us they would get us a rate of 138. When we got to the Hilton they told us that it would be 189, but when we told them what the Embassy Suites told us they quickly and graciously honored the rate. This is an older hotel and the rooms do show their age some, but the hotel is very clean and very nice. I cannot say enough about the kind staff. They really saved us. My family of 4 was going to have to share a King Bed at the Embassy Suites instead of the 2 queens that we books. My children are 7 and 12. My mom was staying with us at the Embassy Suites in the separate room on the sofa bed. We did not have a separate room now, so the Hilton gave her a room for the 138 rate also.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, May 31, 2013
Thank you for staying with us recently and for taking time to review your stay. I am pleased that we were able to accommodate you all. I also appreciate your kind words regarding our team members. We are hopeful on your next visit to Fort Worth that you will stay with us again. Thank you. Dave Fulton VP and General Manager-- dave.fulton@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Fort Worth

Address: 815 Main St, Fort Worth, TX 76102
Phone Number:
Location: United States > Texas > Fort Worth > Downtown Fort Worth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Fort Worth
#10 Business Hotel in Fort Worth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Fort Worth 3.5*
Official Description (provided by the hotel):
Famous as the scene of 35th President John F Kennedy’s final address on the morning of November 22, 1963, Hilton Fort Worth is located in downtown Fort Worth, TX. This hotel is a stone's throw away from Sundance Square and minutes from the Fort Worth Cultural District, the Stockyards area and Texas Christian University (TCU). Experience comfortable guest rooms offering amenities such as a 42-inch flat-screen cable HDTV and WiFi access. For more space, upgrade to a stylish suite or executive room at our Hilton hotel. Savor your favorites at Ruth's Chris Steak House or enjoy a coffee at the onsite Starbucks. Impress colleagues and friends alike by hosting your next event in downtown Fort Worth with a range of meeting room options. We cater to your business or social needs. As one of the only hotels next to the Fort Worth Convention Center, we offer business services and WiFi (for a nominal fee) in all rooms for your convenience. ... more   less 
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Also Known As:
Hilton Fort Worth Hotel Fort Worth
Hilton Hotel Fort Worth
Fort Worth Hilton

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