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“Almost left this hotel.” 2 of 5 stars
Review of BEST WESTERN PLUS Fort Worth South Hotel

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BEST WESTERN PLUS Fort Worth South Hotel
3.5 of 5 Hotel   |   100 Altamesa E Blvd, Fort Worth, TX 76134 (Formerly Crowne Plaza Fort Worth South)   |  
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Ranked #55 of 101 Hotels in Fort Worth
Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
“Almost left this hotel.”
2 of 5 stars Reviewed February 16, 2014 via mobile

I've stayed in a lot of low end hotels, in lots of countries, many in Dfw. We chose to take a mini vacation, we got a hotel room about 45 minutes away so we could relax in peace. When we arrived at the hotel, the outside scared us, but the inside was really nice and obviously newly renovated. With one person at the desk, it took 15 minutes to check in while she juggled the phones and us, the only customer. The room was nice. They supplied the smallest shampoo and conditioner bottles, and two bars of soap. Beds were cheap sleep numbers, allegedly (air mattresses) and the best part was the hot water. We tried for thirty minutes to get hot water in our room. Finally we went to three empty rooms until we found one with hot water. They insisted they had fixed the issue that very day, but according to the other reviews this is an ongoing problem. They switched us to a room with hot water, but didn't discount our stay at all. That surprised me because I have literally never experienced no hot water in a 3 star hotel. I found it ironic that water was not available for the complimentary breakfast. The AC was super loud. The rooms were clean and looked nice, but the water, a.c., sad beds, and lack of knowledge on the staffs part almost sent me packing. I won't be rebooking here again.

  • Stayed February 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kartrina D, Front Office Manager at BEST WESTERN PLUS Fort Worth South Hotel, responded to this review, May 14, 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. The comfort of our guests is our number one priority and I am sorry that was not met for you. Having hot water and a comfortable bed to sleep is definitely a necessity.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 817-293-3088.

Sincerely,
Katrina Duncan
Front Desk Supervisor
BEST WESTERN PLUS Fort Worth South Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about BEST WESTERN PLUS Fort Worth South Hotel

Address: 100 Altamesa E Blvd, Fort Worth, TX 76134 (Formerly Crowne Plaza Fort Worth South)
Phone Number:
Location: United States > Texas > Fort Worth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Fort Worth
#18 Business Hotel in Fort Worth
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN PLUS Fort Worth South Hotel 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
The perfect place to stay when visiting Fort Worth, TX and surrounding communities. Located minutes from popular attractions like Fort Worth Stockyards, Sundance Square, Cowboys Stadium, Rangers Ballpark, Fort Worth Zoo, Six Flags(R) and Six Flags(R) Hurricane Harbor. Guests traveling on business will appreciate our close proximity to local businesses. Alcon Laboratories, Miller-Coors Brewing Company, Tyson Chicken, Green Bay Packaging, Ben E. Keith Foods, Mrs. Baird's Bakeries, and Mother Parkers Tea & Coffee are all headquartered one mile away. Guests will enjoy our recently renovated, well-appointed guest rooms with 37-inch flat panel televisions, and free Wi-Fi. Our 100% smoke-free rooms feature Best Western Plus luxury bedding, refrigerators, and microwaves upon request. Guests staying at our pet-friendly hotel will also enjoy an indoor heated pool and hot tub open 24-hours a fitness center 24-hours, business center, interior corridors to ensure the privacy of our guests, ample parking, and meeting room/banquet room space ranging from 400-11,000 square feet. ... more   less 
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Also Known As:
Crowne Plaza Fort Worth South Hotel Fort Worth
Radisson Fort Worth

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