I have stayed at this hotel several times since 2010 and while it's never been the Ritz, its usually clean and reasonably maintained. The previous poster was right....crickets EVERYWHERE and that is not an understatement. It was like a plauge of crickets. All over the sidewalks, parking lots, outside the rooms, in the breezeway going to the pool....I am not joking....they were EVERYWHERE. I left my car door open for just a few seconds and 5 crickets jumped in within seconds. What are not crickets are roaches. The couple next to me had to go out and buy bug spray to spray around their door and in their room just to be able to get some sleep.
My orginal reservation was for 2 nights but I had to extend it to three due to my son being admitted to the hospital on short notice. I usually only stay here one night at a time and that's more than enough. One the first night, after bathing my son, I unfolded a towel only to find several long hairs in the towel. I have short, curly hair. A second towel was the same. A wash cloth had a mysterious reddish stain. The tub was badly stained, the bathroom floor was sticky and the crown molding around the door had holes and mold around the door frame. The only thing that worked was the toilet and it was very loud. The room has a fridge, coffee pot and microwave, however the second outlet could not be used because I was afraid of starting an electrical fire due to fact that it was severly damaged. I could only use the top outlet and plug in the fridge. If I wanted to use the micro, then I had to unplug the fridge....you get the picture. Major hassle. And very unsafe. The carpet had stains and I always remove the bedspreads before i let my son in bed and this time was no exception. Dirty, stained bedspreads. Gross.
The pool gate was padlocked when we arrived so I asked when it would reopen. The desk clerk said it would re open later as it had to be inspected after they added salt to it. It was indeed re opened later but it was very murky. I only let my son in the water because I had promised him but only for about 15 min.
The wifi only worked on the first day and after that it wouldn't work no matter where in the room I moved to.
I didn't eat breakfast because they won't allow you to take food back to your room. Also, an employee is sitting in the breakfast area writing down everything you put on your plate. Guests are not even allowed to get a cup of coffee to go.
I stay here only because it's close to the children's hospital and the Stockyards, but I will not stay here anymore. I have filed a complaint with Wyndham. This place needs to be removed from the Wyndham portfolio.
The only thing the owners are doing is collecting money and they are doing nothing to maintain the property or rooms. I will pay more and stay at one of the Marriott or Hilton properties which is what I did. I moved on the fourth night to the Hilton Garden Inn Medical Center.
Complaining does no good. Mangement doesn't care. I will speak with my money and move elsewhere. I am done with this property.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.