Every Memorial Weekend is the time I bring my son to visit my brother and my nephew in Fort Worth, who is only 15 minutes away from Omni Fort Worth Hotel. After my brother moved closer to downtown, it was an easy decision to just stay in Omni as it's only about 15 minutes away from his house. This is our 4th time stay in this Omni, and every time we are here, we always feel very welcome! You can't find one staff not smiling at you everywhere you go in the hotel, and they are always very helpful. The room is bigger than most of the hotel, and the bathroom is always very clean with lots of towls. We never run out of soap, shampoo, or lotion...etc. The ice bucket is always filled with fresh ice. Absolutely love the valet parking, it's easy and quick - I know it will cost you some money - but you're paying what you get, and their service is worth of every penny you spend. Since this time we needed to leave early in the morning, so I thought about to return my rental car the night before and just ride the taxi back to the hotel. When we were ready to check out, I found that I was charged for extra night of valet parking (the night that I returned the rental car). So, on my way to check out that morning, I brought this error to the front desk attention and explain why that charge shouldn't be on the bill. It only took them a few minutes to make the correction, and they apologized and handed me the corrected statement. From this trip, I've learned that they have taxi waiting across the street 24/7, and you don't need to call the front desk ahead of time to ask them to get the taxi ready for you. After we checked out, we walked out, then we were in taxi on our way to the airport! ~ that easy! While we were there, this time I used their Spa - it was AWESOME!!! I do wish they have some "walk-in" appointments available for some customers that needed some relaxation in the last minute. I learned to make the appoinment from my previous stay. If you're going to Fort Worth often and regularly, I'll strongly recommend you to stay here and become their "Select Member" as you will get some additional nice perks such as free water, cookie and milk, the fresh cleaned & plush robe for the evening or free night stay to just name a few. The price is reasonable and the location is great for family or a couple. The water garden near by is excellent place to take a walk in the morning/evening, the pool on the roof top is the perfect place to relax with the view! I became the Omni Select Member since last year, and I plan to visit other Omni hotels & resorts for our family vacation in the future as their service is so much better than some of the major hotel chain because I really feel the money we spent was worth of all the service we received from Omni.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking a moment to review your most recent stay at the Omni Fort Worth Hotel and for continuing to choose us as your preferred hotel in the city. We are very pleased to hear that each stay has provided such a memorable experience and that you found our staff well-trained and friendly. We hope you do choose to explore other Omni Hotels and Resorts and we definitely look forward to welcoming you back to Fort Worth very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.