Management has ignored the letters. The MOD refused to refund my 3 hour stay of which we were gon for 2 so they could clean the room, which never occured. High Price, Low Touch. I need better odds than 1 out of 3 on a hotel.

I have stayed at this hotel three times in the past year and each has been a less than optimal experience. My first visit I paid for an upgraded king room with a view of the Water Gardens and ended up in a standard room and a view of a building. The second time was a flawless experience. Then there was 3 weeks ago. Checked in and was given keys that did not work. Went back downstairs got replacement keys and again no success. On the third trip we were given keys that worked. Now for the next problem, the room needed to be serviced, badly needed to be serviced. I called the front desk and we headed out for dinner. We cam back and the room was not yet serviced. That was enough, I simply left a message and left the room. Total time checked in, 3 hours. Folio 235.00. I received a survey which I responded to in detail and they never responded. Do they ever read them? As far as I am concerned since we went and checked in at the Worthington I am owed for room, tax and valet. Simple.....I am discouraged by the general lack of attention to detail.




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Stayed for three nights during my recent trip to watch some football. No complaints at all. New hotel so all the facilities you would expect are their from room furniture to the variety of food in the restaurants. The difference is the welcome you will receive from all the staff - from chambermaids to bar staff to receptionists and bell hops. All are excellent. Would definately stay again.

We stayed at the Omni Fort Worth during the Thanksgiving holiday. While the Hotel was busy, it never felt too crowded and the service was never lacking.
We enjoyed a lovely Thanksgiving brunch which exceeded our expectations. From the waffle bar, omelet station, carving station, to the awesome seafood station the food was delicious. We also enjoyed a brunch on Sunday, the day of our departure, and it was also wonderful. You know it is good when the locals come around - and they were everywhere!
Accommodations were nice too. Standard room offered plenty of space for my husband and I for the 5 days we were there. Bed was comfy and the room was sparkling clean...what more could you ask for?
Location was excellent - Houston street has plenty to offer and all within walking distance.
I highly recomment this hotel when staying in Fort Worth!

This is a great property. The sleeping rooms are good size and have all the amenities. The restaurants are all very good (food and customer service). My phone would work in the lobby and in the meeting space but when I would go up to my sleeping room, I could not get a signal.