We were there in September for a wedding in town. The wedding planner suggested this hotel because of the rate. Night number one was okay, day two was a nightmare. We went swimming did not know they were having plumbing problems. Went back to room no water no shower. Waited a couple of hours and went over to the lobby. I asked the young man if they had given him any indication as to when the water would be on. I went to explain that we needed to wash off the pool water and use the bathroom. Apprently he was very tired of being asked about the water and he let me know it.
The cold water came back on at 1:00 am at least we could use the restrooms which were being to look and smell like out houses.
As we checked out we complained and were given a number to call the manager.
Call #1: Yes ma'am we have gotten a lot of calls about the water. We are going to meet to discuss the action we will take.
Call #2: we decided to credit $25.00 back to each room. We will not be refunding the whole room. You will see a $25.00 credit on your card in 24 hours.
Well that was over a week ago and no one that I talked to has gotten their $25.00 credit yet. I don't know Texas law and was willing to take the credit and be happy. Now I will have to take next step.
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- Also Known As:
- Hotel Trinity Innsuites Fort Worth
- Fort Worth Best Western