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“Terrible, awful, horrible : (” 1 of 5 stars
Review of Hotel Trinity InnSuites Fort Worth / DFW

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Hotel Trinity InnSuites Fort Worth / DFW
2.5 of 5 Hotel   |   2000 Beach Street, Fort Worth, TX 76103   |  
Hotel amenities
Ranked #77 of 100 hotels in Fort Worth
Western Australia
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
105 helpful votes 105 helpful votes
“Terrible, awful, horrible : (”
1 of 5 stars Reviewed September 14, 2013

The only positive thing about this place is the staff - the desk guy was very friendly and helpful - I feel sorry for him working in a dive like this.

The first room we were given was disgusting - dingy, dirty and depressing. There was actually blood in the bathroom and a huge clump of hair on the shower wall. The couch was stained and filthy and the bathrrom benchtop was broken and hanging down.

The second room (after we rejected the first) was marginally better (being their 'executive' suite) but was still grubby and dingy. We did not feel safe in this place as it was poorly lit and the halls were reminiscent of a jail or tenement.

We checked out - again the desk guy was supremely gracious and did not charge us at all (even though we had booked/paid for 3 nights sight unseen).

I would not stay at this hotel EVER under any circumstances.

On a side note - we then checked into Staybridge Suites in Fort Worth which were of a comparable price but were absolutel magnificent - I do not understand where Trinity gets off charging what they do for such poor quality.

Room Tip: Just don't!
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  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinityhotelmanager, General Manager at Hotel Trinity InnSuites Fort Worth / DFW, responded to this review, October 7, 2013
Thank you for taking the time to write a review. We never want anyone to leave not satisfied with the our hotel and will use your review to better train our staff. We hope you will give us another try down the road so we can show you the level of service you received is not our usual standards.
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137 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • English first
  • French first
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English first
Garland, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 13, 2013

The best thing about the hotel was the mattress. It was close to the ball field where we were playing, but coming in at night and seeing all the shady characters hanging out in the parking lot made me question the hotel and our safety. Needless to say EVERYTHING from the auto was brought into our room. It wasn't the nicest inside, but also wasn't the worst I've stayed in. Will we stay again? More than likely not.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinityhotelmanager, General Manager at Hotel Trinity InnSuites Fort Worth / DFW, responded to this review, October 7, 2013
Your review is very valued and thank you for writing it so we can use it to make improvements. We hope that whenever guests see any suspicious activity around the hotel that the police is called. We take the security of our guests and employees very seriously and do not tolerate any unlawful actions in or around the hotel. We hope you will give us another chance so we can show you this is not a usual occurrence here.
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Riverside, CA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 10, 2013

Beautiful Hotel! Does it need some renovations? Yes. The staff was incredibly friendly and accommodating. The complementary breakfast was wonderful. The biggest drawback is the location. It's not terribly close to anything so you are left with cabs or shuttle. The great thing about the shuttle is that they will take you to your destination AND pick you up. Be mindful that Fort Worth has construction happening just about everywhere!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinityhotelmanager, General Manager at Hotel Trinity InnSuites Fort Worth / DFW, responded to this review, October 7, 2013
Thank you for taking the time to write nice review about the hotel. Please keep in mind our shuttle is complimentary and will take you anywhere with in a three mile radius for the hotel plus a few other places. We hope we will see you again in the near future.
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Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed September 9, 2013

Love the location of the hotel is just across the bus stop. They were able to accommodate me though I didn't book prior arrival. The staff is friendly and their shuttle driver Jesus is quite helpful.
Rooms are clean and spacious. Breakfast is ok.
Was just shocked that when the KCM conference started hotel guest were charged $10 for roundtrip a day to the venue whilst the whole time it was free within a reasonable radius. Its good place to stay at if you're on a tight budget and dont want to stay downtown.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinityhotelmanager, General Manager at Hotel Trinity InnSuites Fort Worth / DFW, responded to this review, October 7, 2013
We are so glad you took the time out of your busy day to write a review about our hotel. Thanks for the nice things you said about the staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malakoff, Texas
Top Contributor
77 reviews 77 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed September 4, 2013

Block of rooms reserved for pageant. Almost every reservation was incorrect and caused a huge inconvenience to all attending. This is our fifth year to utilize this property for the Miss Gay Texas State Pageant System's annual state pageant over Labor Day weekend and the service has gotten worse each time.

Broken external door locks, rooms not cleaned by housekeeping, lackadaisical attitude by staff with regards to reservation errors, rooms booked on wrong nights.... I could go on and on.

I do not speak for the group but I personally will not be spending a dime at this property again.

Room Tip: Go to another hotel to get a good room
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinityhotelmanager, General Manager at Hotel Trinity InnSuites Fort Worth / DFW, responded to this review, October 7, 2013
Please except my apologies about the issues you had during your stay at the hotel. We will use your comments as training tools for our staff to ensure this doesn't happen again to one of our valued customers. We really hope you will give us another try to make it right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garland, Texas
1 review
4 of 5 stars Reviewed August 26, 2013

This is an older hotel. But it has great aminities and good service. We had a small water leak the first night and the staff imediately moved us to a new room. The beds were soft and comfortable and the breakfast was fantastic. Will stay here again if we ever return to Ft Worth

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinityhotelmanager, General Manager at Hotel Trinity InnSuites Fort Worth / DFW, responded to this review, August 30, 2013
Thank you for staying with us and taking the time to write a nice review. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Trinity InnSuites Fort Worth / DFW

Also Known As:
Hotel Trinity Innsuites Fort Worth
Fort Worth Best Western
Address: 2000 Beach Street, Fort Worth, TX 76103
Location: United States > Texas > Fort Worth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #77 of 100 hotels in Fort Worth
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Trinity InnSuites Fort Worth / DFW 2.5*
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