I am in the Catastrophe Insurance field and spend an average of 9 months a year in extended stay hotels, I've seen all kinds. My initial expectaions were not set high as I have been let down many a time, I arrived and the check in process was so relaxing and pleasant I immediately felt as though I belonged. I owe this exceptional experience to an absolute asset to this company, Destiny. I walked up to the check in desk and was immediately greeted by one of the largest and most sincere smiles I've ever seen. She gave me an instant feeling that this industry is her calling, with the weeks to come each interaction left me feeling appreciated and welcomed. I soon found myself entering the hotel through the lobby just for that quick pick-me-up of recognition. Each member of the staff I have interacted with has exuded a service level which rivals most resorts. Tiffany certainally deserved special acknowledgement for warmth and care. I feel safe, I don't give a second thought about my truck and tools as there is a crack security guard who is very dedicated, I regretfully do not know his name, but I would like to thank him for the safekeeping. Lots of eateries within walking distance, close to the airport and great highway access.

We went on a three day trip and opted to park our vehicle at Candlewood and take the shuttle that they send from Holiday Inn (their sister property) to the airport. Everything was fine on our trip to the airport. When we returned, the issues started. The number for both Candlewood and Holiday Inn were not working. We spent 45 minutes calling Holiday Inn and Candlewood 1-800 numbers to try to get in touch with either hotel so the shuttle could pick us up. Neither place had any other numbers listed.

We ended up taking a taxi to the hotel to get our vehicle ($26). The money we saved parking there, we spent in cab fare. Not what you want to do after a long flight. NEVER, EVER AGAIN!

I've been staying here during the week for the past year and a half. It's comfortable and clean, and the full fridge, stove, microwave, and dishwasher are very appreciated conveniences when I'm tired of restaurant and fast food. Beds are comfortable, and the rooms have the other amenities you would expect (irons/ironing boards, etc.).

The staff are friendly, and Todd in particular has gone above and beyond to resolve the occasional issue that has come up.

I am currently spending a week on business travel at this hotel, and I don't like it much. The good things first: the hotel new, my queen suite is a good size, everything works and is clean, I have a nice kitchenette and the bed is comfortable.

However, the concept of Candlewood seems to be that they have ZERO service. You don't get your room cleaned daily, only once a week. If you need new towels, you have to go get them yourself. You have to take your own trash out, if you don't want to smell your sandwich wrappers for a week. And your bed wont be made either. You can go bring our dirty sheets down to reception and get fresh ones, but would you? And there is no breakfast either.

The no frills concept might work with airlines, but I am not so sure about hotels. Especially since its not that much cheaper. For only 20 bucks more a night, I could have gotten a room at the Holiday Inn thats across the street, and there I would have had all those little perks that I kinda like to have, especially when my company is paying. Fresh sheets every day. A nice breakfast buffet. Someone to refill the amenities in the room.

I won't be back.