We were there for a convention, and we found the staff to be friendly, the service to very good, and the accommodations to be excellent. We had to wait over an hour for the delivery of sheets for the pull-out sofa, and that is the only complaint I can make. The guys and gals in the valet service were especially nice, cheerful, and helpful. Star in the little Marketplace in the lobby was a delight from whom to request a cup of hot chocolate. Breakfast was really good--even the oatmeal, and the "manager's reception" in the afternoon was a treat.