I had a reservation at the Ft WOrth Embassy Suites - based on the reviews of the hotel and my Hilton Honors status. Regrettably the trip was derailed and we could not make it to DFW. I called an cancelled the reservation. Ok, that shows up as cancelled in my Hilton account.
What happened next is a mystery. Somehow I have been billed for the following night - despite not making any such booking. Now I need to spend time on the phone with the hotel and Visa trying to fix this. VERY frustrating.
HILTON - FAIL.