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“HILTON:FAIL - screwed my res & billed me for their error” 1 of 5 stars
Review of Embassy Suites Fort Worth Downtown

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Embassy Suites Fort Worth Downtown
3.5 of 5 Hotel   |   600 Commerce Street, Fort Worth, TX 76102 (Downtown Fort Worth)   |  
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Earn Double Points
Ranked #5 of 100 hotels in Fort Worth
Kabul
Top Contributor
84 reviews 84 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
“HILTON:FAIL - screwed my res & billed me for their error”
1 of 5 stars Reviewed April 16, 2013

I had a reservation at the Ft WOrth Embassy Suites - based on the reviews of the hotel and my Hilton Honors status. Regrettably the trip was derailed and we could not make it to DFW. I called an cancelled the reservation. Ok, that shows up as cancelled in my Hilton account.
What happened next is a mystery. Somehow I have been billed for the following night - despite not making any such booking. Now I need to spend time on the phone with the hotel and Visa trying to fix this. VERY frustrating.
HILTON - FAIL.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey C, Guest Relations Manager at Embassy Suites Fort Worth Downtown, responded to this review, April 19, 2013
Thank you for taking the time to leave a comment about our hotel. We are sorry for any inconveniences you experienced while attempting to cancel your stay with us. Please contact me directly, as I would appreciate the opportunity to look into this situation further with you. You can email me at tracey@embassysuitesfw.com or cal my direct phone at 817-200-2840. Thank you for your time and I look forward to hearing from you.
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632 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Meriden, Connecticut
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 15, 2013

I was recently in FT Worth for a convention at the Ft Worth Convention Center. Although other properties were available as part of the convention's housing bureau, I chose to stay at the Embassy Suites. Not surprisingly, my choice was a good one! The entire staff at this property is fantastic. They are truly dedicated to making your stay enjoyable. While all of the employees were superlative, two individuals stood out in particular; Dillon who is part of the Valet Parking Team and Alyssia who "manned" the Starbucks counter.

Additionally, everyone at the breakfast buffet went out of their way to ensure your satisfaction. What a great team!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arlington, United States
1 review
5 of 5 stars Reviewed April 15, 2013

Everything within walking distance. Hotel was clean. Friendly employees. Valet was slow getting our car when we were leaving and management was quick to credit our account for the valet parking. Would definitely stay here again if needed. We live about 15 minutes away in Arlington so unless there is another wedding, we probably won't be spending another night here.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey C, Guest Relations Manager at Embassy Suites Fort Worth Downtown, responded to this review, April 19, 2013
Thank you for your lovely feedback! We apologize again for the valet service provided, but glad to hear your overall stay was enjoyable. We would love to have you back in Fort Worth for your next special occcasion!
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fort worth
1 review
5 of 5 stars Reviewed April 12, 2013

Staff was excellent! Especially Tori and Justin!Staff was excellent! EspStaff was excellent! EspeStaff was excellent! Especially Tori and Justin!cially Tori and Justin!ecially Tori and Justin!Staff was excellent! EspeciallStaff was excellent! Especially Tori and Justin!y Tori and Justin!Staff was excellent! Especially Tori and Justin!Staff was excellent! Especially Tori and Justin!Staff was excellent! Especially Tori and Justin!Staff was excellent! Especially Tori and Justin!

Stayed April 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey C, Guest Relations Manager at Embassy Suites Fort Worth Downtown, responded to this review, April 16, 2013
Thank you for your sweet comments regarding Justin and Tori! I am pleased they took great care of you during the manager's reception!
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Fairborn, Ohio
2 reviews
5 of 5 stars Reviewed April 11, 2013

Justin,Tori, Mary Beth, and Tammie were absolutely outstanding during the Manager's Reception. They went out of the way to make everyone to feel at home (e.g., make everyone feel special). Their support makes you want to come back (I will do that). All the folks at the front desk (Sam, Jose, Bobbie and Justin) made the trip very special as well. Of course, Starr makes great cookies. All of you guys do a great job! I will be back.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Texas
1 review
5 of 5 stars Reviewed April 10, 2013

Justin and Tori went out of their way to make our two boys feel welcome. Especially during the Manager's Reception where they offered two huge bowls of ice cream topped with goodies. We were very impressed and our boys were very excited. Thanks again!!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey C, Guest Relations Manager at Embassy Suites Fort Worth Downtown, responded to this review, April 26, 2013
We are very happy you and your family chose to stay with us and were able to enjoy our complimentary manager's reception. I am glad to hear Tori and Justin were able to give your boys a special treat. We all will look forward to your future stays with us.
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Rowlett, Texas
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 10, 2013

Great location and great hotel. Free managers reception in the evening and free made to order breakfast in the mornings. Plenty of close by FREE parking, so don't pay for vallet. Very clean and safe area. walk to multiple restaurants, night spots, theaters, Bass Performance Hall, comedy clubs, patio dinning, etc.... Make sure you check out the Reata, great food and roof top bar, patio dining. http://www.reata.net/

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey C, Guest Relations Manager at Embassy Suites Fort Worth Downtown, responded to this review, April 16, 2013
Thank you for your kind comments! We are glad you were able to experience so many places that are within walking distance. We hope to have you back with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Fort Worth Downtown

Address: 600 Commerce Street, Fort Worth, TX 76102
Phone Number:
Location: United States > Texas > Fort Worth > Downtown Fort Worth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Fort Worth
#3 Romantic Hotel in Fort Worth
#7 Family Hotel in Fort Worth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Fort Worth Downtown 3.5*
Official Description (provided by the hotel):
The Embassy Suites Fort Worth - Downtown hotel, located in vibrant Sundance Square Plaza, is the only all-suite hotel in the area. Located in the heart of Fort Worth, this modern and comfortable hotel offers 156 stylish, two-room suites and a variety of business and leisure facilities. Start the day with a complimentary cooked-to-order breakfast and return home to the Manager's Reception*, serving cocktails and hors d'oeuvres each evening. Enjoy complimentary WiFi and high-speed wired internet access throughout this Fort Worth hotel. Business guests stay productive in the fully equipped BusinessLink™ business center, equipped with fax and photocopying services. Host a meeting or event in modern meeting rooms, with staff on hand to assist with coordination and planning. Enjoy an invigorating workout in the fitness room, or cool off with a swim in the pool. Multi-lingual staff, evening room service and a round-the-clock Concierge desk help ensure a smooth, effortless stay. Feel at home at Embassy Suites Fort Worth - we're committed to you. ... more   less 
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Also Known As:
Embassy Suites Fort Worth Downtown Hotel Fort Worth
Fort Worth Embassy Suites

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