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“Just what I expected” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Fort Worth Downtown

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Holiday Inn Express Hotel & Suites Fort Worth Downtown
2.5 of 5 Hotel   |   1111 West Lancaster, Fort Worth, TX 76102 (Downtown Fort Worth)   |  
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Ranked #39 of 104 Hotels in Fort Worth
Knoxville, Tennessee
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Just what I expected”
4 of 5 stars Reviewed November 9, 2013

The rooms were clean and spacious although the bathroom was a little small. Breakfast area can be crowded on the weekends and there wasn't much food left. The staff was very responsive to any request that I had and the cookies in the evening were a nice touch. The free shuttle service from the hotel to the convention center was a nice surprise, the hotel is not within walking distance of many attractions. There are no restaurants nearby either.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review, November 14, 2013
Thank you for your 4 star rating of our Hotel. Our shuttle does provide an excellent option to walking or driving to get wherever you are needing to go in the downtown radius. I will certainly follow up on keeping up on food levels. You mention "food left" and regardless of the time one comes down the food should remain plentiful and I apologize that was not experience you had. Thanks again for staying with us and we hope to serve you again in the future.
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183 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Conroe, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed November 6, 2013

First of all, when I called en route the staff could not give directions, and when they did , they gave me the wrong information .
Then the parking situation is abysmal. Had to park in an unsecured unlighted lot across a busy street.... not the best situation to be dragging baggage at 10 oclock at night.
I booked a King Suite and notified them I would be a late arrival and they put me in a room with 2 doubles.
the night staff folks were apologetic and gave the usual litany of excuses and offered a 25% discount which I accepted
When inquired if the bar is open they said "The Texaco next door sells beer and wine"
Hmmm... maybe an unleaded Chardonnay or Chateau Havoline from a boutique refinery?
I am here on business with a local hospital who recommended the place and I will notify them to try to find more suitable ;lodging for their business partners as this place does not reflect well on the hospital.

Room Tip: Go somewhere else
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review, November 22, 2013
Dear DrKenDavis ,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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Daly City, California
1 review
4 of 5 stars Reviewed October 30, 2013

I stayed at Holiday Inn Express in October 2013 on my first visit to Forth Worth because the price was reasonable for convention week and the hotel has a shuttle service.The front desk folks (Margarita, Ashleigh and Casey) provided excellent service. Victoria excelled preparing the breakfast. And kudos to the van drivers Andrew, Terri, and Phil who went out of their way to accommodate us.

One disappointment: I met with the general manager and politely asked if I could change rooms and get a lower rate. She promised to look into it and let me know. Six days later I left without ever hearing back from her.

Room Tip: Avoid the construction on the sixth floor.
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2013

Improvements were ongoing when we arrived at the hotel but it did not affect our stay at all.Great location for business or leisure and even greater still were the staff who did everything they could to make us feel comfortable.From breakfast to shuttle service till late at night,it was all done with a smile.You have outdone yourself in super-service ,thanks.

Construction was ongoing but nothing to interfere with the stay at all.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review, November 12, 2013
Thanks so much for the glowing recommendation about our property. We do make every effort for the addition of the rooms on the 6th floor to not affect our guests so I'm glad to hear that it did not interfere with your stay. Thanks again for your understanding and kind words about our location and staff.
Happy Travels to you!
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Hadfield, United Kingdom
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 30, 2013

I stayed for one night at the start of a coach tour of Texas. The hotel was clean and airy and my room was large and comfortable. There was a good selection at the breakfast bar and there was no way that I could fault the hotel.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review, November 12, 2013
Tony M,

Thank you so much for taking the time to leave feedback about your recent stay with us. We appreciate the positive feedback about your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bryan, Ohio
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 25, 2013

I booked this mostly due to its proximity to the convention center and its fair price. This hotel looked to have been recently remodeled and was fresh and updated on the inside. The breakfast was typical Holiday Inn fare, not bad just the usual. The parking was the only complaint that I had. There was a lot of construction materials in the outside lot which made you want to park "inside". That was a pain. Ok if you driving a compact car, but anything over that use extreme caution.

Room Tip: There's a great sushi restaurant within a couple miles called Shinjuku Station. Look it up. Grea...
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review, October 27, 2013
Thank you for taking the time to leave a comment about our hotel. We are sorry for the current parking inconveniences you experienced while staying with us but please know some of the storage containers have already been removed and the rest will follow suit in the following weeks alleviating parking issues.
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Wichita Falls, Texas, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 20, 2013

We selected Holiday Inn Express because of our recent stay in downtown Spokane, WA; we were not disappointed! We had a pleasant stay, even with the construction going on. Parking was limited but we quickly discovered parking around back. Once we parked our car, we didn't move it because of the wonderful shuttle service the hotel provides. We hopped on the shuttle, told the driver we wanted to go, they drove us there, picked us up and dropped us off at our next desired place. On the drive, the driver gave us information about Ft. Worth and suggested things to do at the Stockyard. When we were ready for dinner, we hopped back on the shuttle, told Terri what we were hungry for and she drove us to the best Italian restaurant in downtown! We will definitely stay here again if we find ourselves back in Ft. Worth!

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review, October 22, 2013
Teresa G,

Thank you for taking the time to review our Hotel. We are glad to hear you were able to enjoy our location and services. We look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Fort Worth Downtown

Address: 1111 West Lancaster, Fort Worth, TX 76102
Phone Number:
Location: United States > Texas > Fort Worth > Downtown Fort Worth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Business Hotel in Fort Worth
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fort Worth Downtown 2.5*
Number of rooms: 132
Official Description (provided by the hotel):
Our hotel in Fort Worth, TX boasts a convenient downtown location. Conveniently located in the heart of downtown Fort Worth, Texas, our hotel is less than a mile from the Fort Worth Convention Center and close to several area businesses and attractions. Families will enjoy staying at our downtown Forth Worth hotel while they explore everything that this famous Texan city has to offer. Sundance Square is less than a mile away while the Fort Worth Stockyards, local museums, the Fort Worth Zoo and the Botanic and Japanese gardens are just a few miles away. Just a short drive from our hotel TCU, Six Flags Over Texas and the Texas Rangers Stadium are a few more of the many Fort Worth attractions nearby. Ideally located near XTO Entergy, Pier1 Imports, Radio Shack, D.R. Horton, JPS and the Medical District and numerous other businesses, our hotel in Fort Worth is perfect for business travelers seeking lodging in Fort Worth. Whether you will be attending meetings at a local business or the Fort Worth Convention Center or you choose to host your own in the spacious meeting rooms, our downtown Fort Worth hotel offers everything you need. During your stay, be sure to enjoy a swim in our indoor pool and whirlpool or a workout in the fitness center. You can surf the web on the free high-speed Internet and eat well every morning at the free hot breakfast bar. Enjoy free parking. Check out our great Fort Worth hotel deals and book your stay with us. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Fort Worth

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