We just stayed at the Hilton Garden Inn for the Cowtown Marathon. When checking in on Saturday, staff was very friendly and helpful. Our kids loved the indoor pool area. The workout room was clean and well equipped, although the treadmill I used kept wanting to automatically shut down. We were gone all morning on Sunday for the race. We got back and wanted to eat lunch at the on site "restaurant" because Torchy's was crazy busy. There was no one there so we sat at a table and waited. Nobody ever came to help us so we eventually got up and left (maybe they weren't open...we didn't see any signage one way or the other). We got to our room about 1:30 and our room had not been serviced. My husband wanted to take a shower, so I put the do not disturb sign on the door and took the kids to the pool. My husband was in the room for a total of 30 minutes. We received a card under the door saying they wanted to respect our privacy, but unfortunately our room would not be able to be serviced. That was frustrating given that we were out of our room most of the morning and afternoon. On Monday morning when we checked out, our car battery was dead. My husband asked the front desk if anyone could help him with a jump start (after several patrons leaving the garage told him they were too busy to help him). They did not seem concerned or willing to help at all and told him that maintenance would be there about 8:30am (it was 7:00am). Finally, the shuttle driver stopped my husband and offered to help. She got her own truck and helped jump start the car. Thankful for her...wish I would've gotten her name!
- Official Description (provided by the hotel):
- The Hilton Garden Inn Fort Worth Medical Center is conveniently located off I-30, minutes from TCU, Texas Christian University, near the Fort Worth Stockyards, the Fort Worth Botanical Gardens, and Fort Worth Zoo in Downtown Fort Worth. Only 30 minutes from the Dallas/Fort Worth International Airport (DFW) or Dallas Love Field (DAL), we are situated in the Medical Center campus South of Fort Worth offering a convenient location to Fort Worth's best medical facilities, attractions, and recreation. Whether a symphony or saddle is on your agenda when you come to Fort Worth, the Hilton Garden Inn Fort Worth Medical Center is the hotel of choice for conductors & cowboys alike! Our tastefully-appointed hotel features modern conveniences suited to the savvy business traveler, along with a great location, recreational amenities, and the comforts of home to please our leisure guests. Spacious guest rooms and suites boast a long list of guest amenities, generous work surfaces, our luxurious Hilton Garden Inn Serta Perfect Sleeper®, and complimentary high-speed internet access. For your convenience, wireless HSIA is available in public areas throughout the hotel. ... more less
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