We had to evacuated due to the hurricane Gustav. When I booked the room from the hotel itself I asked about pets and was told it was $10 a day. That was fair since that's what everyone else said too, and their hotel price was much more affordable and had what we needed with kids and a few days there. So i reserved the room. The hotel itself was clean and nice. But when we decided to leave a day sooner being that we could return home, my husband went to load up the vehicle and when he left a black man, not being racist here, my husband is hispanic. Anyway he knocked once then entered my room with his key. One of my daughters was in the restroom and someone could've been undressed too. That made me uncomfortable. He said he needed to inspect the room because of the dog. He said he didn't see any damage or anything, yea, I knew that, she's trained and well behaved. My room did smell of vomit due that one of my children threw up from bad food. I had asked the housekeeper to clean it or give me something so I could clean it and she said ok, ok, but she never came, she probably didnt' understand what I was saying being that she was hispanic. The man kept saying this to me over and over, we're going to have to clean the carpet. He did this twice to me,and wanted to hang out to talk, was wanting to know if all my kids were my kids...no, they're someone else's I borrowed, come on, what's your point?? So the man told them something, don't know what , but when my husband went to check out they charged him $20, and said that is what they charge, yet I was told by another employee it was $10, which is right because even the better of hotels charged that). Yet they had a sign at the desk that said no pets allowed!! So who's right here? $10 told over phone, $20 at check out, or the sign? sounds like they were taking advantage of the fact we were evacuees!! Others had their pets and weren't charged, they told me that themselves outside when i asked them upon leaving. When I told the girl at the check out counter about what the man had done she said no he shouldn't have done that, but could careless about my privacy rights. And said to me why was I being racist?? Me racist, if I was being racist it would've been a word that wouldn't have been respectful,so what do you call a black man, white man, hispanic man, uh? ok, see, so being married to a hispanic, friends with many cultures, sounded to me she was trying to start an issue that was not an issue. So I told her I would write a review on how they handled the situation. No customer satisfaction here!!! Can't get their story straight!!
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- Microtel Inn And Suites Ft. Worth South
- Microtel Fort Worth
- Fort Worth Microtel