This is a very nice hotel typical of Marriott the room was nice and clean,and breakfast was pretty good.Not the best residence inn that i've stayed at but still nice. Only complaint that I have I was told there wouldn't be any hidden fees since paying with a credit card and of course there were.

After reading reviews of this hotel and seeing pictures I was certain that this would be a nice place to stay while working in the Fort Worth area. Two weeks ago I stayed at the Hyatt Place in the Stockyards (WAY BETTER!), and I felt this hotel would be similar with a more convenient drive. Needless to say I would rather drive twice the distance to stay in the Hyatt again, however I am stuck here for the week. At night the airport and air conditioning unit noises have kept me from sleeping well. Upon entering the room for the first time it looked in order, but when taking a closer look I noticed several dingy items: a large towel had a booger and a smaller towel had a brown smudge, the sheets had multiple gray marks that looked like mascara, and the toiletries had obviously been used and left by the person ahead of me (some here half full). I called the front desk and received an apology. All items were replaced and since then I have not noticed anything else that dirty. Breakfast is okay and overall the staff has been friendly. Next time I will not stay here. As noted in previous reviews, I don't think this hotel stands up to its Tripadvisor rating... it is a bit inflated.

This hotel is nice not exceptional. It was surprisingly quiet even with it being a pretty full weekend. The first room we were placed in had a problem with the TV. We were moved to another room and it was fine. There were some stains on the carpet and the bathtub could have been cleaner. There was an "odd" smell in the hallway but the room didn't smell.
The location is good - there a are a couple of fastfood restaurants (subway, Tacobell, Wendy's) just on the otherside of the freeway. If you drive about 5miles South on I35 (Heritage Trace exit) you will find nice restaurants, shopping, Kroger grocery store, Movie Theater, etc.
The breakfast buffet was very nice, eggs, biscuits, gravy, sausage, waffle, muffins, cereal, oatmeal, etc. but get there early on the weekends it goes very fast!

When we chose to stay here earlier this year we were hesitant given the remote location in the DFW area...however, based on the deal we found via TripAdvisor and the reviews we decided to give this hotel a shot...

I am a long term Marriott customer in part due to the excellent service and quality establishments that characterize the hotels that carry the Marriott name...

Upon arrival, we found that the hotel was as you would expect with a Residence Inn...however, during the stay there were a few issues that arose...

First, when we got to our room, we found used socks and a sword under our bed,,,not a toy sword, but a 2 foot long sword...needless to say we were a little concerned about the thoroughness of the room cleaning prior to our arrival....we took the items down to the front desk and got shoulder shrug response...

Second, the key to the room only worked intermittently...the front desk staff (after initially wondering whether this was because we had the card close to a cell phone or perhaps the issue was user error) came up and found the key to only work sporadically...we were told they would address the issue but never did during our 5 night stay...

The exercise room also functioned as a sauna...there was a typical air conditioner in the room (functioning at low efficiency) and no fan...my wife and I are both in good shape and we found it difficult to remain in the exercise room more than 30 minutes...

The pool is apparently open to the public...during the one afternoon we were at the pool with our kids, two different families drove up to the backside of the hotel (where the pool is located), unpacked their chairs, coolers, pool toys, etc and joined right in...these families were friendly and appropriate but significantly reduced the amount of room in the pool for hotel guests.

The quality of the food provided at breakfast was less than one would expect at a Residence Inn...at a Residence Inn one expects the food to be fresh with many options. This particular one struggled to keep the food fresh and the options were more limited than at other Residence Inns in which we have stayed...

Finally, there was a mix up in our reservations...long story short, we went through Expedia for this reservation...accidentally made two reservations instead of one....thought I had cancelled one of them (but admittedly, failed to click "cancel" on the cancellation page)...the fact I had two reservations in my name for 5+ days and yet only checked in for one of them was never brought up during my stay...after the stay was over, I found out about this error and brought the issue up with Expedia...they recognized the issue and called to see about getting something adjusted...the manager at this Residence Inn would not grant any adjustment (thus I was double charged for 5 nights)...I then turned to Marriott's rewards customer service...everyone within the rewards and regular Marriott customer service was very helpful, understood the situation, and one more than one occasion reached out to this hotel about an adjustment, to no avail. Finally,I spoke with Mr. Marriott's office directly, told them the whole situation and they handled the adjustment....

In the end, my appreciation and loyalty to the Marriott brand was increased by this experience. Everyone with Marriott was helpful, appreciative, and went out of their way to rectify this situation. However, I will not stay at this particular hotel ever again. The hotel itself warrants 3 stars, but the problems with addressing the reservation issue lowers it to 2 stars....