The hotel is conveniently located. You can walk nearly anywhere in the downtown area from here. It's a few minutes away from Texas de Brazil, one of downtown's best restaurants. You can also walk to Sundance Square, the theater, and a museum or two. No need to waste gas, and you'll get to soak in Fort Worth's friendly and scenic atmosphere.
It is pet-friendly...in fact, it is very pet-friendly. Upon checking in with my dog, they gave the dog a dish, a toy, a raw hide, and some doggie shampoo.
Continental breakfast is good. They don't change it up much, but it's more than just a muffin and a banana. We're talking eggs, toast, bacon, sausage, and biscuits and gravy. Of course, they still have your danishes and donuts if you prefer.
Mondays, Tuesdays, and Wednesdays, they have complimentary dinners as well. They're actually not bad. We've had brisket, burritos, beefy nachos, and a handful of other dinners since we've been here. BIG plus: they serve complimentary Shinerbock beer with the dinner, too. All you can eat/drink. They also have red and white wine offerings.
The rooms are pretty clean. They're quite spacious, too. My family of four stayed in one of the suites that was designed for 3, and we made it happen with room to spare. Bed is very comfortable.
Overall, the service is really great. Everyone is professional and friendly. The only real complaint I've had so far is that I dropped off dry cleaning one day, and it was never picked up. This was the fault of one of the night desk clerks who assured me that it would be done by 5:30 the next day. Unfortunately, this occurred two days before I really needed these particular clothes. Everyone I've run across EXCEPT for this one clerk has been amazingly helpful.
On the other side of service, they've got some really excellent people working here. I've been in the hotel for a couple of weeks now, and I anticipate being here for another few weeks. My oldest child got sick. In casual conversation with one of the staff members, I brought this up. Surprisingly, this same staff member brought a mini gift basket by for my son with a get-well soon card, a puzzle, and some other little time-burners. One of the nicest things that a stranger has ever done...she really went above and beyond. She has consistently done so during the dinners as well. I really need to catch her name so that I can publicly commend her enthusiastic customer service. Had it not been for this particular young lady, I would've given this review 4 stars instead of 5 due to the dry cleaning mishap.
Pool, indoor gym, and conference room are some of the amenities. Also, we've taken advantage of the shuttle more than a handful of times.
Bottom line: terrific place to stay. I would recommend spending the few extra dollars to stay here if you have the option instead of on the outskirts of Fort Worth's downtown district.
Call in advance if you have a pet. They'll stick you in a corner room. These rooms are a littl...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Many thanks for the fantastic review! We’re fortunate to be located in an area with lots of dining options and attractions. It’s always nice to hear when our guests are able to take advantage of that, as well as all the wonderful amenities and services that we have to offer to our guests. I'm especially happy to hear that my team, especially Jessica, who you speak about, went out of her way to make you, your family and your pet feel special and welcomed during your stay. That is exactly the level of service we all work hard to provide. I've forwarded your comments to Jessica and the rest of my team, as they will also appreciate the kind words. I have also reviewed your comments with my evening shift, to ensure we are always making an effort to provide exceptional service at all times. Your satisfaction is our top priority, and we want every guest to check out with the intent to return.
Report response as inappropriate
Thanks again for your review and feedback, we appreciate it very much, and we look forward to welcoming you back soon!
TownePlace Suites by Marriott Downtown Fort Worth
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.