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“Great location with friendly staff.” 5 of 5 stars
Review of La Quinta Inn & Suites Ft. Worth - Forest Hill, TX

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La Quinta Inn & Suites Ft. Worth - Forest Hill, TX
2.5 of 5 Hotel   |   3346 Forest Hill Circle, Fort Worth, TX 76140   |  
Hotel amenities
Ranked #15 of 101 Hotels in Fort Worth
1 review
1 helpful vote 1 helpful vote
“Great location with friendly staff.”
5 of 5 stars Reviewed November 18, 2011 via mobile

Stayed for two weeks and met most of staff who are friendly and courteous. Great location as there are plenty of restaurants within walking distance and easy access to expressway. Planning on coming back in a couple of weeks.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lq6373gm, General Manager at La Quinta Inn & Suites Ft. Worth - Forest Hill, TX, responded to this review, December 19, 2011
Dear La Quinta Inns & Suites Forest Hill Guest,

Thank you so much for your kind words about our hotel and staff. We know our guests have a choice in where they may stay for leisure or business, but our success is based on rigorous employee training and putting our customers first.


Sincerely,

Chris Patel
General Manager
La Quinta Inns & Suites Forest Hill Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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145 reviews from our community

Traveler rating
    95
    34
    11
    3
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See reviews for
52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2011 via mobile

I really enjoyed my time at the Forest Hill La Quinta location. The hotel was very clean, with attractive, spacious rooms. The staff at the Forest Hill location was very attentive and polite, and helpful in directing me around the area sights.
I was quite pleased with the rates that the hotel featured, it was a great value. The indoor pool was great, and the business center had everything needed. The Forest Hill La Quinta is a great place to stay whether on business or vacation - I would recommend it to anyone.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lq6373gm, General Manager at La Quinta Inn & Suites Ft. Worth - Forest Hill, TX, responded to this review, December 19, 2011
Dear La Quinta Inns & Suites Forest Hill Guest,

The staff at LaQuinta is trained to ensure the utmost quality of service to you, our guest. We are always seeking ways to improve exceptional service to our guests so if there are any ideas/suggestions to help us reach our goal, please do share this with us.

Sincerely,

Chris Patel
General Manager
La Quinta Inns & Suites Forest Hill Texas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 17, 2011 via mobile

Great hotel and service! Very clean rooms and Awsome breakfast. Hard working staff!!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lq6373gm, General Manager at La Quinta Inn & Suites Ft. Worth - Forest Hill, TX, responded to this review, December 19, 2011
Dear La Quinta Inns & Suites Forest Hill Guest,

Thank you so much for the enthusiastic words of approval. We will continue to put in out best effort toward you, our guest, to being happy and more than content with your stay so we may have even more zealous responses such as yours.

Warm Regards,

Chris Patel
General Manager
La Quinta Inns & Suites Forest Hill Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Verona, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 25, 2011

We stayed two nights and of the six nights we stayed in hotel, I slept like a baby. Everything was new, nicely decorated, and the personnel was very competent and sweet. The breakfast was satisfactory and I overheard the workers discussing ways to improve the selection. Very impressive.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lq6373gm, General Manager at La Quinta Inn & Suites Ft. Worth - Forest Hill, TX, responded to this review, December 16, 2011
Dear La Quinta Inns & Suites Forest Hill Guest,

We are happy to know that your stay was satisfying. We continue to maintain and abide by all environmental rules and regulations to make sure our guests are 100% satisfied and find a great value at LaQuinta Inns & Suites.

Sincerely,

Chris Patel
General Manager
La Quinta Inns & Suites Forest Hill Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas, Australia
Top Contributor
90 reviews 90 reviews
26 hotel reviews
Reviews in 44 cities Reviews in 44 cities
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed October 22, 2010

First this hotel is in Forest Hills not Everman, it is one block off I-20 right behind the Hampton that is on the feeder street. This is not the greatest area but it is within ten to 15 minutes from Arlington's convention center, ball park, stadium and Six Flags so, it is very do able. It is a fairly new hotel as it has just opened summer of 2009. Check-in was smooth even though they were training a new employee. We had an Executive King Room with lots of space. Most everything was in working order however you could see that maintaining the new quality was not priority. Minor repairs were being over looked that will eventually be major repairs. I expected I would have to call the front desk to request towels since our reservation was for three and not the normal two occupants but I was a little taken back that it was stocked for only one person. This was easily remedy but since we would be utilizing the sofa-bed the request for additional pillows was a problem. The new trainee brought up the towels and only one pillow then informed us that the bedding for the sofa-bed was in a drawer. OK, no pillow cases at all. Others experienced similar issues as overheard being discussed in the lobby. The bed was nice and comfy but the sofa-bed was horrible and was quickly reassembled leaving my son to try to curl up on it as a pallet. (We purchased a set of cheep pillow cases for him to use.)

We were there for Friday night and Saturday night checking out on Sunday. Thou we encountered some minor inconveniences we were overall happy with our stay that is until Sunday morning when the wind changed. They had no one tending the breakfast area and no one wanted to bother. Every time something ran out someone would have to go to the person at the front desk and ask for it to be replaced, including the coffee. They had a pretty full hotel that Saturday night with two college ball games, a Rangers game, and a Cowboys game later that day. Moreover, there was a large Church group in house so consistently having to ask for coffee was ridiculous. At one time a bunch of bananas were brought out and then it was decided that with a full dining area only four were needed so the rest went back to the front desk. Unbelievable! As we sat there we witnessed the front desk manager and a housekeeper hollering directions on what to items to replace or should another pot of coffee be made since they were to shut down in 20 minutes. The trash had been taken out and the bag not replaced so people were hesitant to throw away at which time the complaints from the staff started about how lazy the people were.

As we attempted to check out of our room and haul our luggage out we had to dodge the housekeeping staff and not the other way around. We the customers trying to vacate were the ones saying excuse me. Check out the pictures I post. On the ground level I had to move an unattended empty laundry cart away from the propped open door to the laundry room to even get by. Upon returning it had been moved right in front of the elevator. But I still was not prepared for my experience with the front desk at check out. Now, I am not a young woman and my husband and I travel Texas almost every weekend so changing hotel rates are not a new concept to me, or so I thought. When I asked what the difference was in my bill from the previous night I was informed that it didn't matter what La Qunita's own website quoted, that the rate was based on occupancy for that night. She further told me that she could charge me anywhere from one hundred dollars to one-twenty. No matter what my reservation said it would be determined upon check out, based on total occupancy. After I informed her that was illegal I realized I was waisting my breath. Why would I expect someone that would come to work in a blouse that was so wrinkled it was obvious that it had been picked out of a pile, that would shout a conversation across two large rooms to be any semblance of a professional?

Once home we received an automated email from the owner asking if our stay was enjoyable which offered his email and phone number. So I called and was unable to speak with him. He is at another location and is unavailable to take calls and the email address sent would also be intercepted by this location. I did speak with a very nice woman that instead of honoring their guarantee she offered a free night next time we were in town. Oh, and can I please send her the pictures of the blocked hallways to use for future training?

Would I recommend this hotel to a friend, only with a stern warning and their other options were exhausted. All in all the beds are great but would I stay here again, even if it is free? I honestly don't know.

  • Stayed October 2010, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lq6373gm, General Manager at La Quinta Inn & Suites Ft. Worth - Forest Hill, TX, responded to this review, December 16, 2011
Dear La Quinta Inns & Suites Forest Hill Guest,

As a new General Manager, I want to begin by apologizing for your last stay with us being so awful. I want to ensure you that your next stay here will be an enjoyable one. I am happy to inform you as the new general Manager of this hotel that I have made the necessary adjustments to this hotel, including changes due to your comments to better improve the experience for you, the guest, and other guests from here on. Also, I want to inform you that the staff has been retrained on the safety for our guests and themselves. It was an obvious area of needed improvement and we made the necessary moves to rectify the situation. Again, I assure you, you next stay will be an enjoyable one end we welcome you to stay with us again to see for yourself. Thank you.

Sincere Apology,

Chris Patel
General Manager
La Quinta Inns & Suites Forest Hill Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 5, 2010

We made reservations for Monday through Wednesday at this hotel, then used our La Quinta points for Thursday night. The hotel cancelled our points reservation and charged us for the Thursday night. We didn't know they did this, so they showed we owed $85 for the night. They blocked us from using our points (70,000 points is what we have accumulated) and have been completely unreasonable about the issue. I cannot believe they can cancel our points and charge us for the reservation. Beware of them cancelling your points and charging you for the room instead. This is a complete nightmare to resolve. I cannot believe I have this many points with a hotel chain and now I have this kind of service to look forward to. I would never give an establishment of this kind any additional business.

Stayed September 2010, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lq6373gm, General Manager at La Quinta Inn & Suites Ft. Worth - Forest Hill, TX, responded to this review, December 16, 2011
Dear La Quinta Inns & Suites Forest Hill Guest,

As new General Manager, I, on behalf of this hotel and staff, would like to apologize for the terrible experience you had with us during your stay. I am aware that there may have been some unnecessary miscommunication during the entire ordeal. I would just like to assure you that the proper changes have been made and we do our best to maintain the quality customer service that we have now. I do hope that you stay with us again and see that the hotel staff and policies have changed since your last stay with us. Thank You.

Sincere Apology,

Chris Patel
General Manager
La Quinta Inns & Suites Forest Hill Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 4, 2010

This hotel was by far the best La Quinta we have ever visited. We stayed for one night and were not expecting what we found. Everything seemed new and extremely clean, 32 inch lcd tv, super comfy beds, dark room, excellent bathroom. Seemed more like the newer remodeled Sheraton's than a typical La Quinta. Right off I-20. Will stay again on trips through the Ft. Worth area. Allows pets at no charge. Hotel was great, staff was ok, overall great stay.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQMkting, General Manager at La Quinta Inn & Suites Ft. Worth - Forest Hill, TX, responded to this review, December 14, 2011
Dear La Quinta Inns & Suites Forest Hill Guest,

Thank you for staying with us. I assure you our beds will always be comfortable. We know our guests need that ambience to be in peace in your room. We hope that you stay and enjoy our dark room and comfy beds again soon.

Warm Regards,

Chris Patel
General Manager
La Quinta Inns & Suites Forest Hill Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Ft. Worth - Forest Hill, TX

Address: 3346 Forest Hill Circle, Fort Worth, TX 76140
Location: United States > Texas > Fort Worth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 101 Hotels in Fort Worth
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Ft. Worth - Forest Hill, TX 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Convenient access to I-20 and Loop 820, the brand new La Quinta Inn & Suites Forest Hill is just minutes from downtown Ft. Worth TX, home to the famous Ft. Worth Stockyards. Texas Rangers Ball Park in Arlington and the Dallas Cowboys Stadium are just a short distance away. DFW International Airport and Dallas, TX are within 30 miles of the hotel.The La Quinta Inn & Suites Forest Hill features a year-round indoor pool w/spa, a...see more full business center the features copy/fax service, meeting facilities that will accommodate up to 40, a guest laundry facility, and fitness center, ensures you experience all the comforts of home right here with a courteous and friendly staff waiting just for you. We even have parking for your bus or RV; after all, this is Texas! Your spacious room offers standard amenities like free high-speed Internet access, plush pillow-top mattress w/upgraded linens, huge 32-inch flat panel TVs w/premium cable channels, comfy recliners, microwave, refrigerator, hair dryer, iron w/ironing board, speaker phones, and so much more. Start your day with a Free Bright Side BreakfastTM, served each morning near the lobby area while you catch up on the happenings with our free newspaper. ... more   less 
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