I had originally booked this hotel stay through a separate website to "get a good deal" but we had an emergency come up that we were not going to be able to stay there the nights we had planned. I had to call the company I booked our rooms through to cancel our reservation and was going to lose all of the money we had paid. But when I called the hotel and told them the situation they were eager to help and we ended up getting a full refund. Had it not been for the awesome desk clerk we would have been S.O.L, we were able to book a couple nights there when we were finally able to make it and the stay was very pleasant. Our kids loved the pool, the rooms were clean and the beds were comfortable. We will be staying there again if we ever need to :)
If you find a good deal online, call the hotel itself, they can give you the same rate or better wit...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are very glad that you did choose our hotel for your recent stay and enjoyed your stay. Hotel staff always makes sure that every guest at our hotel feels safe and comfortable like home.
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I do really appreciate that you took out few minutes from your precious time and leave a positive comment on trip advisor about the hotel and its services.
I am sure your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.
If you have any more question and concern, please do not hesitate to contact me.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.