I am still here as I write this, but felt it extremely important to write a review as soon as possible.
I have never experienced more friendly and genuinely warm hotel staff. They really go out of their way to make you feel comfortable and welcome.
I asked to change rooms halfway through my stay, in light of an unsettling encounter with a fellow guest (it may have been nothing, but I felt uncomfortable) - the front desk staff were unbelievably accommodating and understanding. They asked if they needed to be aware of this person, and I asked that a big deal not be made of it. They respected that, but showed real concern.
They greet me by name every day, and have even offered to get alternative laundry detergent for me, when I said I was allergic to the brand they had for sale.
I can't emphasize enough how awesome the staff is here!!!
The reason the room rating isn't excellent is because the water temperature is a bit cool, but I'm sure if I mentioned it to them they would look to correct it (I just didn't want to be a pain).
Completely impressed with the level of customer service not seen at a much higher priced hotel.
I would absolutely stay here again.
- Official Description (provided by the hotel):
- Nestled along Trinity River, this New Fairfield Inn & Suites is convenient to downtown Fort Worth, the Hospital District, Will Rogers Memorial and the Historical Stockyards. Make yourself at home with our heated indoor pool and Jacuzzi, or take a run down the trails along Trinity River. New features include exercise room, guest laundry, microwave and fridge in every room and 24-hour Market. Make your trip enjoyable and productive at the Fairfield Inn & Suites. ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn & Suites Fort Worth University Drive Hotel Fort Worth
- Fairfield Inn And Suites Fort Worth University Drive
- Fairfield Inn Fort Worth
- Fairfield Fort Worth
- Fort Worth Fairfield Inn