My perception of the hotel started off on the wrong foot and it ended in a subpar room. First, I was made to wait to check in for a significant amount of time as the front desk staff member searched her iphone to give directions to another guest. At first it wasn't an issue, I didn't mind waiting, but it took a lot longer than was necessary. Second, when I asked for a complimentary tooth paste, I was told I had to purchase them from their pantry and they did not have any complimentary ones. Third, when I got into the elavator, I noticed the doors took forever to close and the hotel staff had not replaced the advertisements where someone had carved the f-word into the plastic holder. When I went into my room, I immediately noticed I had not been upgraded to their best available room as their policy states should be offered to Diamond members when available and looking at the amount of vehicles in the parking lot and lack of activity in the lobby, I'd say the hotel was not even 1/3 occupied. Then I noticed the cracks in the tiles in the bathroom, walls, and my door catches on the carpet which required me to force it to close completely. The bathroom, (especially the tub and floor tiles) was disgusting. Everything looked dirty and old. One of the lamps on the side of my bed wasn't even working (maybe the lightbub blew out). Overall, I was very unsatisfied with the room and service I received. I travel extensively for work and I often prefer to stay at the Hilton Garden Inns as they tend to be the nicer of the Hiton chains other than the Hiltons and Conrads, but I was not happy with the hotel.

The room we received was awesome, it was a Junior Suite and was very spacious and clean. The front desk agent on duty that night was extremely friendly, helpful, and made me feel very welcome and at home. She seemed to sincerely care about my stay and it was apparent that she actually enjoyed her job, which is rare to find! I wish I could remember her name!

I was interested in staying near the Will Rogers Equestrian Center at a Hilton and the location was perfect. Although I-30 was horrible with all the construction it did work out well. I couldn't find the address on my GPS however, so beware and use your cell phone to find it. Everyone was friendly and everything was clean, so absolutely no complaints. I loved the short black waiter in the restaurant, he was so friendly and happy it started our say off right each morning.

I enjoyed my stay at the hotel. The room and staff are all nice. You do run into some traffic going downtown but its tough to find something else as close for the price and the quarters. They also have a nice fitness center compared to most other hotels in its peer class.