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“Friendly and helpful staff!” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Fort Worth (I-20)

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Holiday Inn Express Hotel & Suites Fort Worth (I-20)
2.5 of 5 Motel   |   4609 City Lake Boulevard, Fort Worth, TX 76132   |  
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Ranked #62 of 99 Hotels in Fort Worth
Texas
1 review
1 helpful vote 1 helpful vote
“Friendly and helpful staff!”
4 of 5 stars Reviewed March 13, 2013

Hotel staff was friendly and helpful. We stayed here five nights and never encountered an unfriendly staff member. From the cleaning staff, to the breakfast servers to the people working the front desk, all were friendly, respectful and helpful. The rooms were clean, well kept and reasonably priced.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 reviews from our community

Traveler rating
    39
    15
    7
    5
    8
See reviews for
21
11
7
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Terryville, Connecticut, United States
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2013

I stayed here for a period of two weeks for business. I would recommend this hotel to family and friends. The staff was pleasant and always very helpful. The room was a great size and very comfortable. There was laundry service on-site. The restaurant had great food at good prices. Plus, this hotel is in the middle of everything!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2500, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review, March 19, 2013
Thank you for taking the time to share your thoughts on our hotel. We strive to make each guest feel warm and welcome. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 3, 2013

I stayed at this hotel for a couple of nights on business. The room I had was good - it was a good size and the bed was very comfortable. The room quiet and dark - I had a good nights sleep on both of the nights I was there. The shower was good and everything in the room was perfectly clean.

The breakfast provided was very good.

The location of the hotel is good - the Saltgrass steak restaurant is next door and there is an IHOP across the road.

All of the staff were very friendly and helpful.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2500, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review, February 12, 2013
Thank you for your positive feedback, without your opinions (good or bad) we would not know how we are doing so we value it greatly. We look forward to seeing you again in the future.
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Longwood, Florida
1 review
5 of 5 stars Reviewed November 10, 2012

I have read reviews by other travelers regarding this hotel, and I must tell you that I have been
visiting the Dallas Fort Worth area for the past 8 plus years, I have stayed at this hotel for the past five plus years, and have never been disappointed. The staff has always been attentive to any and every request I had. I have never had to wait for a room longer than 10 minutes if that long. I expect that a room is clean, that the air, wi fi, and television are in working order. I have never been disappointed at this hotel. I will continue to give them my business. When you are called by your name even after 6 months since your last visit, that is impressive. My deepest thanks to the management and staff at this Holiday Inn Express Hotel & Suites Fort Worth (1-20 )

Room Tip: All rooms are great, see if you can get upgraded to a suite, they rock :)
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Abbey W, Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review, November 15, 2012
We are delighted that you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued repeat customers, and we appreciate your continued patronage. We look forward to seeing you again soon.

Regards,
Abbey Wilson
Holiday Inn Express & Suites
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Newport Beach, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2012

I travel quite a bit and pretty much spend my year at hotels. At this particular location, I pretty much spent the month there. All this for business. If I am in an area, I try to create somewhat of a home base, so having a friendly, professional, knowledgeable, and engaging staff is quite important to me. They definitely made me feel at ease with where I was staying, as well as, give me a sense of having a home away from home. Friendly faces that welcomed me and chatted with me as not just a guest, but as one would do with their group of friends. A standout was the front desk girl, Abbey... Always with a smile and ready to help... The hotel room was always clean, so kudos to the cleaning staff . Alongside all that the staff made the long hotel stay enjoyable, even so much I did not want to leave to go on my further travels. I will always use this location when I am in town.

Room Tip: The rooms facing the front of the hotel have a little nicer view of the area. The ones facing the re...
See more room tips
  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abbey W, Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review, November 19, 2012
Thank you so much for your feedback! We are so glad that you decided to spend your extended time in Fort Worth with us, and even more pleased that you felt at home! We look forward to seeing you again soon.
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Deming
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 24, 2012

We stayed at this hotel on our way to NY. This was a last minute decision since we were very tired and needed a place to stay. Rooms were clean and comfortable and we were treated with great customer service. The rooms were clean and breakfast was not bad. The cinnamon rolls were great with coffee. There was a selection of fruit which we found great to have choices.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 29, 2012

This is our second stay here and overall this hotel is very nice. Large clean rooms and good breakfast. However, wishing to relax after a long day of travel we were horrified by the number of black crickets swimming around the pool - about twenty. There was also so much dirt floating on top of the water along with leaves and cigarette butts. We promptly informed the front desk so it will be interesting to see how quickly they fix this problem. I am not sure for this reason that we would stay here again.

Stayed June 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Fort Worth (I-20)

Address: 4609 City Lake Boulevard, Fort Worth, TX 76132
Phone Number:
Location: United States > Texas > Fort Worth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #62 of 99 Hotels in Fort Worth
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fort Worth (I-20) 2.5*
Official Description (provided by the hotel):
Stay Smart and enjoy our exceptional Texas hospitality at the Holiday Inn Express Hotel and Suites. We're located in the heart of Cityview in southwest Fort Worth, which is ideal for business and leisure travelers. If business brings you to Fort Worth, our location is conveniently minutes away from Lockheed Martin, Carswell NAS/Joint Reserve Base, International Plaza Business Park, Texas Department of Transportation Regional Training Center, Alcon Labs, Miller Coors Brewery, Baylor All Saints Hospital, Harris Methodist Hospital Southwest, Texas Christian University, Southwestern Baptist Theological Seminary and many other companies. If business is the last thing on your mind, we're perfectly situated for fun and relaxation. Sharpen your game at Mira Vista Golf Club, Ridglea Country Club, Pecan Valley Municipal Golf Course, or the play where the pros play at the Colonial Country Club. Get some culture at the Fort Worth Zoo or one of the many art and history museums in the Cultural District. The Hulen Mall is less than a mile away, as are more than 150 restaurants and entertainment venues. Downtown Fort Worth featuring Sundance Square and the Bass Performance Hall is less than 15 minutes away. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Fort Worth (i-20)
Holiday Inn Fort Worth
Fort Worth Holiday Inn

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