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“Nice hotel” 3 of 5 stars
Review of Sheraton Fort Worth Hotel and Spa

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Sheraton Fort Worth Hotel and Spa
3.5 of 5 Hotel   |   1701 Commerce St., Fort Worth, TX 76102 (Downtown Fort Worth)   |  
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Breakfast for 2 Included
Ranked #61 of 104 Hotels in Fort Worth
Dallas, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Nice hotel”
3 of 5 stars Reviewed February 25, 2013

Nice, large rooms. The staff was friendly and very helpful. My biggest concern was the paper thin walls. I could hear EVERYTHING in the rooms on both sides of me. From a text message ding to a usage of the toilet. I was there for the cowtown and it was busy and noisy, which is to be expected, but I would expect a more sound proofed room for the cost of the room. Also, I tried to do self parking and they were sold out, but didn't tell me until I tried to find a spot. The location is on the edge of town, so it's a brisk walk to get to the nearest restaurants.

  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Hotel and Spa, responded to this review, February 27, 2013
Thank you so much for your review. We use all feedback to continually improve the hotel. We're sorry about the noise and the parking. We'll make sure we retrain the valet parkers on letting guests know when the self parking lot is full.
Please let us know if there is anything we can assist you for a future visit.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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444 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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English first
Georgetown, Texas
Top Contributor
99 reviews 99 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed February 25, 2013

I have been a bit leary of the Sheraton since my last visit when it was a Radisson. Decided to give it a try when Hotwire offered it for $89- it is easy to know since the Sheraton is the only downtown hotel with a spa.

Despite the craziness of having so many people checking in on Saturday afternoon (the marathon, half and ultra were on Sunday), the front desk staff was efficient and friendly. Felt a little sorry for the valet- I think he was the only one there. By the way, valet is $22, self-park, $15 but all the self-park was full. Friends parked on the street with no problems.

They had already accomodated my request for a king size bed but late check-out wasn't OK'd until Sunday morning and then only until 1PM. No biggie. Again, friends who had Starwood Preferred Guest card were upgraded to a larger room and had 230PM check out.

The room was very comfortable with plenty of alternate seating (hate always sitting on the bed). Free wifi throughout the hotel as well as workstations in the lobby. The bathroom wasn't spectacular but had good mirrors. For the location and price, the room was good.

I enjoyed the Starbucks coffe in the room as well as at the Perk's Coffee in the lobby. We stopped for a couple of beers in the bar Saturday night and found the bartenders friendly and helpful.

As mentioned in the previous review, the Sheraton is not right in Sundance Square. However, Molly the Tolley runs a route that should accomodate those who don't care to walk 8-10 blocks.

If we stay next year for the marathon, we will remember to bring swin suits so we can sit in the whirlpool after the run.

Room Tip: I always ask for a room on a high floor away from the elevators.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Hotel and Spa, responded to this review, February 28, 2013
Thank you so much for taking the time to write a review. We appreciate your feedback andare glad you enjoyed your stay. Please let us know if there is anything else we can assist with in the future.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 24, 2013

Stayed here for Cowtown Marathon. Hotel is in very good condition, room was spacious, fresh and clean. Temperature control in the room worked well. Shuttle bus to Marathon worked great, not jammed full of people; and plenty of buses so you didn't worry that you'd miss the start. They knew we had a special Cowtown reservation with late checkout, and they gave us a Cowtown handout when we checked in without being prompted - so full points for all of these things.

The location was fine for our purposes, but note that this is on the very southeast edge of downtown. It's a brisk 10 - 15 minute walk to get to "real" downtown Ft Worth where the restaurants are. Not a problem for us, might be for some.

Adequate staffing levels; helpful though not overwhelmingly friendly.

Less than great:

1) The soundproofing seems minimal for a hotel in this class. We could clearly hear everything the room next to us said, and they weren't partying - it was normal conversation. We could hear everyone and everything said in the hallway. There are train tracks to the east of the hotel, and we could also hear the trains clearly in our 4th floor room. The only real cure is to run the window unit fan all night for white noise, since it's quite loud. But it's louder than you'd really want while you're up and about in the room.

2) The gift shop closed ten minutes early - doors locked, guy inside (who was persistently coughing and blowing his nose when he checked us out earlier and probably shouldn't have been allowed to work that day) counting the till....just one problem: it was 9:50 and the posted close time is 10 PM.

3) Parking is *really* challenging. We lucked into a spot in the small self-park behind the hotel, but many others were not so lucky. Which probably explains why valet parking was a zoo, with multiple lines of cars stretched 5 - 8 cars deep mid-afternoon on a Saturday.

Bottom-line - great for our purposes, but might disappoint some folks.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Hotel and Spa, responded to this review, February 28, 2013
Thank you for your review. We use all feedback we get to improve the hotel. We are working on a solution to the sound issue, but please request a room overlooking downtown in the future to avoid the trains. We apologize the gift shop closed early. They are an outside vendor and we have addressed this with them. The parking usually runs smoother. We had everyone come to check-in at the same time. Please let us know if there is anything else we can assist with in the future.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shreveport, Louisiana
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed February 23, 2013

I frequent downtown Fort Worth on business so I've stayed in quite a few of the downtown hotels. Yet when I made my reservation for this room, I had no idea where this hotel was. Now I know why. It sits at the far south end of downtown. It's location is spectacularly close to the convention center. That must be the only way it stays open and busy. Nothing is free but the wifi, before you ask. This would not be a horrible strike against the hotel except just a few blocks north, closer to Sundance Square, I've stayed in much better rooms with more amenities. I'm sure I paid more, but keep in mind the location. Downtown Fort Worth centers on Sundance Square, and if this hotel is not head and shoulders above the rest, the value is false. Sadly, it is not. The rooms are just...ok. Standard hotel room fare. But they are obviously in need of a bit of updating. Except for the desk area in the room, electrical outlets are inaccessible. A sure sign that there has been no thought to accommodate the iPhone/smart phone era. The walls are paper thin. I know everything possible about the bathroom habits of the neighboring guest. The hotel convenience store/gift shop has a wide selection of items you may not find in many parts of downtown...and they know it. I have not paid so much for snack items since my last flight to Anchorage! Items were double to triple their normal cost. If you are driving in for something at the convention center and want a nice, cheap room, this is certainly an option. Just bring your ice chest and snacks! But if you are a business traveler that wants a hassle free, convenient stay, with the amenities that the modern business traveler expects, look elsewhere.

  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Hotel and Spa, responded to this review, February 28, 2013
Thank you for taking th time to write a review. We are sorry you were disappointed in your stay. We appreciate your feedback because we use all feedback to continually improve.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
108 reviews 108 reviews
72 hotel reviews
Reviews in 41 cities Reviews in 41 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed February 15, 2013

Recently attended a conference at the convention center and the Omni hotel. Booked late so ended up at the Sheraton. Room was clean, staff was friendly if not sparse and the walk through the fountains was not bad.

I wouldn't stay at this hotel again if choosing between the Omni and Sheraton. It was just ok, but certainly not a bad or negative experience.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Hotel and Spa, responded to this review, February 19, 2013
Thank you for your review. We appreciate your feedback. We're glad you enjoyed your stay.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
115 reviews 115 reviews
73 hotel reviews
Reviews in 74 cities Reviews in 74 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed February 13, 2013

The Sheraton Fort Worth Hotel and Spa is a really nice hotel with all the amenities one would desire in a hotel. The layout of the hotel seemed to be a bit confusing but, its modern decor made up for it. The rooms are clean and comfortable. I had a couple of issues with housekeeping that were resolved. I thought the staff was very friendly and tried to do their best but it was apparent that they needed more training; from food servers to housekeepers. This hotel has potential but has a ways to go before they can charge the higher rates of the other properties in the area. If the Omni Fort Worth is available at the same price I would suggest staying there. It is by far a more upscale hotel.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Hotel and Spa, responded to this review, February 19, 2013
Thank you so much for taking the time to complete the review. We are glad you found the staff to be friendly. We always use feedback to improve things. We hope you will come back and stay with us again.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 10, 2013 via mobile

This is good hotel for the price near the convention center. It's not that close to Sundance Square, but there is a free "Molly Trolley" that stops directly in front of the hotel every 12 minutes that runs to Sundance and back and a few other stops. Indoor pool/ hot tub is a definite plus.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Hotel and Spa, responded to this review, February 19, 2013
Thank you for your response. We appreciate you taking the time to talk about some of the amenities you enjoyed during your stay. We are glad you enjoyed your stay and hope to see you again in the near future.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Fort Worth Hotel and Spa

Address: 1701 Commerce St., Fort Worth, TX 76102
Phone Number:
Location: United States > Texas > Fort Worth > Downtown Fort Worth
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
Ranked #61 of 104 Hotels in Fort Worth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Fort Worth Hotel and Spa 3.5*
Number of rooms: 430
Official Description (provided by the hotel):
The Sheraton Fort Worth Hotel and Spa offers an ideal location in the city's vibrant commercial and hospitality sector less than a block from the state-of-the-art Fort Worth Convention Center. ... more   less 
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Also Known As:
Sheraton Fort Worth Hotel Fort Worth
Fort Worth Sheraton

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