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Sheraton Fort Worth Hotel and Spa: Traveler Reviews

3.5 of 5
1701 Commerce St., Fort Worth, TX 76102 (Downtown Fort Worth)
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Sheraton Fort Worth Hotel and Spa
Ranked #49 of 100 hotels in Fort Worth
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263 reviews from our community

Traveler rating
    51
    85
    73
    37
    17
See reviews for
Families
31
 
Couples
65
 
Solo
20
 
Business
98
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Arlington, Texas
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Great staff, average location”
3 of 5 stars Reviewed December 9, 2012 via mobile

They've done a decent job of keeping the room decor up to date. The lobby is modern and comfortable but oddly arranged. Staff was very courteous and the highlight of our stay. Unfortunately, the location of this hotel is not near its downtown nightlife. They do provide a free shuttle, however. Due to being so close to the freeway and railways, it was not a quiet stay at all. The walls are paper thin and we easily heard full conversations of our neighbors, among other things. The layout of the room was odd; very spatious corner suite, but no way to move the TV so you can see it from the bed due to the bedposts. The bathroom was also very small compared to the size of the room. Breakfast was mediocre, but service hard to come by, albeit very friendly. Not bad for the price of the room overall.

Stayed December 2012, traveled as a couple
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Ask txcornbread about Sheraton Fort Worth Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Hotel and Spa, responded to this review
January 11, 2013
Thank you for taking the time to submit a review. We always appreciate feedback. I apologize for the noise issues you experienced but am thrilled the staff demonstrated what Texas Hospitality is and took good care of you.
We hope to see you again and will put you on a higher floor.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mineral Wells, Texas
1 review
“Okay if you like to be nickeled and dimed to death.”
3 of 5 stars Reviewed December 1, 2012

The rooms are very large. They have a large desk dresser set a closet and a small table and chair. Plenty of room. The room was okay. I suspect that the bathroom was not cleaned because a note was left in the bathroom for room service and it was not touched. The bathroom floor looked dirty and we found a hair on the commode. Toilet paper roller was broken and the toilet paper finally was taken off and put on the back of the commode to keep it from falling off the roller.

The nickeling and diming was outrageous. They charge $12.00 per day for self-parking. A 12 oz soft drink is $2.17, the charge for using their ATM is $3.80 per transaction. They did not provide for a free breakfast not even a Continental style. Instead they charged such expensive prices that we went to find breakfast elsewhere. Hotel staff refused to make extra change when making a debit card transaction. Evidentially, the Sheraton chain has not learned about guest centered hospitality.

The hotel is conveniently located close to the Fort Worth Convention Center, Water Gardens and the hot night life of downtown Fort Worth.

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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Tommy P about Sheraton Fort Worth Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Hotel and Spa, responded to this review
January 11, 2013
Thank you for your response. I am so sorry you felt you were "nickled and dimed" and that the service was not guest centered. The ATM machine is not the hotel's and we have no control over the fees. Unfortunately, we are not set up as a bank or retail establishment to give money back for using a debit card. We do have many banks in the downtown location and I am sorry if we did not assist you in locating one you do your banking with. I am sorry we did not meet your expectations.
Best Regards,
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Helpful employees!”
5 of 5 stars Reviewed December 1, 2012

Stayed Nov. 24, 2012 and again on Nov. 27, 2012. Great employees, very helpful and friendly, from the van drivers to the restaurant staff. Front desk staff, wonderful, especially Verlilah! Loved my suite upgrade on my first visit. Nice club lounge and very attentive hostess!

Stayed November 2012, traveled solo
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Ask Karen S about Sheraton Fort Worth Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Hotel and Spa, responded to this review
January 11, 2013
Thank you so much for your great review! It's fantastic you had such a great stay and got to experience the Texas Hospitality our staff is known for. We look forward to seeing you soon!
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
49 helpful votes 49 helpful votes
“Meh - very average”
3 of 5 stars Reviewed November 27, 2012

If I need a place to stay because I want to spend the night in Fort Worth, this place usually pops up when bidding on Priceline. And usually with Priceline, you get the lowest quality place within a category. This fits the bill. It looks older, outdated, and service is very average. Even the rates I pay on priceline, I don't think this hotel is worth it. I rather stay at a Hilton Garden Inn or something like that. And I don't understand why they feel they can throw 'Spa' into the title of the place. That doesn't look like much of a Spa.

Don't come her if you are looking for something more than just a place to sleep. It's very.....MEH. Shop around and pick a different place.

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask HawaiiLover81 about Sheraton Fort Worth Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Hotel and Spa, responded to this review
January 14, 2013
Thank you for your review. I apologize if we did not meet your expectations. We do have a full spa that offers more than 60 services with everything from massage to facials to nail services. They also offer spa packages for wedding parties or getaways for groups and couples massage.
Best Regards,
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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Never Again. Dogs barking, drunks all up and down the hall...all at 2:30 AM. What else do you need to know?”
2 of 5 stars Reviewed November 24, 2012 via mobile

Do yourself a favor and stay somewhere else. This is a 3 star hotel with a 1 star attitude a 1 star clientele. I should have known this was not going to be a peaceful stay when the group checking in beside me lugged in their 5 cases of beer and the man checking in almost spilled the beer he was drinking on the check-in desk as he was checking in, all without the slightest look of concern from the front desk.

Where to start...there was the dog fight (seriously, real dogs)in someone's room at around 4 in the afternoon, the drunks waking everyone up on the floor at 1:30 am, the ongoing party with people loudly coming and going until 3:00 am, the music pouring into our room at 3:05 am after security finally came up to see what was going on, and now at 3:30 am as I am typing this...peace.

Think you could find a better option somewhere else? Let me help you with a couple of ideas:

1. A college form on a Friday night
2. A frat house on any night
3. 6th street in Austin at closing time

If this seems like your kind of crowd, go for it. However, if you are expecting a nice hotel where you can feel safe and secure and get a good night's rest, you will definitely want to go somewhere else.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask texminn about Sheraton Fort Worth Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Hotel and Spa, responded to this review
January 14, 2013
Thank you for your feedback. I apologize you had so many noise issues to deal with. We do have a zero tolerance noise policy. The hotel has quiet time after 10 p.m. and when the front desk receives a noise complaint they send security up to handle the noise complaint.
Please let me know if there is anything I can assist you with.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Fort Worth Hotel and Spa

Also Known As:
Sheraton Fort Worth Hotel Fort Worth
Sheraton Fort Worth
Sheraton Fort Worth Hotel
Fort Worth Sheraton
Address: 1701 Commerce St., Fort Worth, TX 76102
Phone Number:
Region: United States > Texas > Fort Worth > Downtown Fort Worth
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 100 hotels in Fort Worth
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Sheraton Fort Worth Hotel and Spa offers an ideal location in the city's vibrant commercial and hospitality sector less than a block from the state-of-the-art Fort Worth Convention Center. ... more   less 
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