This hotel is currently under renovation. According to the t-shirts that their front desk staff were wearing, the renovation will be lasting until May. Their front desk is actually now in their breakfast area and is reduced to a counter instead of the usual spread. I would like to think that the upheaval from the renovation is what caused the front desk staff to be unsure about what's going on in their hotel. When I asked if the pool was open the young lady at the desk at first said "yes" and when I mentioned that the note in our room said something about the pool being seasonal, she then said something like, "maybe it's not". Since I needed something for the kids to do after a long drive, we just went ahead and checked for ourselves. Good thing they had the maintenance man cleaning and testing the pool water and we found out from him that yes, the pool was indeed open. The room where we stayed was one of the newly renovated ones, I think. The carpets and furnishings were new. They were pleasing enough to the eyes. The carpets were so brand new though that the "newly-installed-carpet-smell" was evident in the hallways and in the room. In the bedroom it got too strong for me it woke me up at night; I had to switch sides the next night so I could be on the side that had more open space between the bed and the wall. But the kids didn't seem to mind so maybe others won't mind as well. Their regular exercise room was closed but I did see that a row of treadmills were positioned in a room facing the pool. I don't know if those were working or plugged in. The main reasons why we chose Residence Inn - the availability of a regular sized fridge, the accessibility of a stove, and the hot breakfast buffet were all thankfully up to our expectations so for that I am giving 3 stars. I am hoping that after the renovations, their front desk staff will be back to full-working-knowledge order and their rooms will smell less-brand-new. They do need to improve their signage on the frontage road. We missed the entrance a couple of times when we used the frontage road from 820 East heading toward 35 West, so if you take that to get to the hotel, you need to slow down a little; best to take the entrance at Sandshell. They were very close to several restaurants and a movie house and if you explored just a little bit more they were within short driving distance to a couple of grocery stores and many other retail establishments.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your comments. Our renovation will be completed in just a few weeks and we cannot wait for you to come back and see the finished product. Our staff is back into normal uniforms now for the more professional look. So thank you for letting us know. Hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.